Quality Assurance Analyst Director
United Way of Greater Atlanta, Atlanta, Georgia
Cheryl Stewart is a Quality Assurance Analyst Director for United Way of Greater Atlanta 2-1-1 in Atlanta, GA. She has previously worked as a DHR Call Center Agent. She is a Certified Community Resource Specialist, a Certified Community Resource Specialist Database Curator and certified as a Call Center Manager. Cheryl volunteers as an AIRS site reviewer and serves on the AIRS Accreditation Commission. In addition, she has done research on service outcome measures and analyzing data to improve customer service. In her spare time, she enjoys working with homeless at-risk youth as a Resident Advisor.