Erika Galyean is an Associate Clinical Professor at Indiana University School of Social Work. Erika has a social work practice background in mental health and crisis intervention. She is currently supervising a graduate student field unit doing their practicum placements in the call-center of Indiana 211. Erika is also a doctoral scholar with dissertation research focus on the crisis telephone workforce in emergency management and social service delivery systems and supporting the well-being of crisis telephone workers. Erika lives in Indianapolis with her 19-year old son, who will hopefully be looking for his own apartment soon. She finds joy in taking countless pictures of her dog Cappy, an undiscovered pet model.