Janna Shoe is the Outreach & Disaster Coordinator for United Way of Greater Houston, 211 Texas/United Way HELPLINE, Coastal Bend Region. She has over 25 years experience in outreach and disaster response as an AIRS Certified Community Resource Specialist and AIRS Disaster Team Response Member In addition, Janna has served on the Texas Alliance of Information & Referral Systems (TAIRS) board as past president, AIRS Disaster Committee as co-chair and presented training topics at TAIRS/AIRS conferences. Her love of brochures and a local UW printed I&R directory brought her into the 211 Texas network. In her spare time, she enjoys reading historical fiction, 300 or below count puzzles, and occasional "pet therapy" with her rescue cat, Pumpkin if she's so inclined.