Jennifer Hill is the Training and Special Projects Manager for 211 at Greater Twin Cities United Way. She is a CRS and a CFLE (Certified Family Life Educator) and has been with 211 for seven years, beginning as a CRS, transitioning CRS/CRS-DC hybrid, then to a Team Lead, and her current role as of July 2020. She is passionate about 211 partnerships such as the COVID Housing Assistance Program because they highlight the potential of a 211 to meet emergent needs quickly. Jennifer has a wide variety of interests when she’s not working, including cats, legacy board games, and volunteering at her church.