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Sherrard Crespo

Sherrard Crespo

Outreach and Traumatic Loss Coordinator

VIA LINK, New Orleans, Louisiana

screspo@vialink.org

Sherrard Crespo is an LMSW currently under BACS supervision to obtain her LCSW license. She graduated with her Master's Degree from the LSU School of Social Work in May of 2017. Her professional background is highlighted by her work with suicide education, prevention, intervention, and postvention. Sherrard is currently employed with VIALINK in the position of Outreach and Traumatic Loss Coordinator where her current duties include: clinical oversight of VIA LINK's 24/7 call center, VIA LINK internal training on suicide risk assessment, community outreach and education on VIA LINK services as well as specialized skills and information on suicide, and facilitation of VIA LINK's three support groups: Survivors of Suicide Loss, NOLA Survivors, and “Real Talk” a support group for teens with suicide ideation.

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  • Inform USA Webinar - The Effectiveness of Active Listening in a Crisis: Why It Works
    Contains 3 Component(s), Includes Credits

    Have you ever wondered why we perform active listening as de-escalation in a crisis and why this is effective? This presentation will outline what happens in the brain when a person is in a crisis state and why active listening can restore neocortical functioning. The presenter will discuss the evolution of a crisis state and the changes in the brain during the build-up to a crisis when a person is in an active crisis state. The presenter will review how to practice active listening with a caller and how this technique de-escalates and restores the brain to its "resting" state. Active listening builds rapport, establishes trust, and returns the caller to a state of de-escalation and rest. Learn why this tool should be the foundation of crisis call work!

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