Faed Hendry is a Certified Information & Referral Specialist who is Manager of Training and Outreach with Findhelp Information Services in Toronto. He has worked in various capacities at Findhelp since 1989.  Prior to working for Findhelp, he worked as a Community Development Coordinator for Volunteer Toronto,  Faed regularly conducts training and credentialing programs related to information, assessment and referral throughout Ontario and North America.

Faed has served as the Chairperson of the Alliance of Information and Referral Systems (AIRS) Standards Committee which developed the most recent edition of the Professional Standards for Information & Referral and Quality Indicators. AIRS is a professional membership association with over 1,000 organizations. Faed is also a past-president of AIRS and conducts regular accreditation site visits to Community Information Centres and 211 agencies throughout North America.