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Dana Grayson
Communications and Social Media Manager
iCarol, Burkittsville, Maryland
Dana Grayson has worked for over 8 years as the Communications and Social Media Manager for iCarol, a leading software vendor for non-profit contact centers across North America. As part of her role with iCarol, Dana has authored and collaborated on content creation for non-profit organizations on several topics, including best practices for remote work, continuity of operations during COVID-19, volunteer/staff retention, and more. Before joining iCarol, Dana worked for 12 years at a blended crisis/2-1-1 center in direct service and administrative roles and was an AIRS Certified Information and Referral Specialist (CIRS). Dana lives in western Maryland with her husband and dog. In her spare time, she enjoys birding and maintains several bluebird trails. She also serves on the Board of Directors for both the Maryland Bluebird Society and North American Bluebird Society.