Paula Silva is the Customer Service Supervisor of the Harris County Area Agency on Aging (HCAAA). The Agency is part of a nationwide network coordinating supportive services for the elderly as mandated by the Older Americans Act of 1965 and its subsequent amendments. With the Area Agency on Aging acting as an advocate, awareness of the needs of the elderly increases through services that assist the elderly and their families with options that promote independence, well-being, and dignity. The HCAAA's programs are tailored to meet the social, nutritional, educational, and logistical needs of all Harris County residents age 60 and above. 

Before her promotion, she served as an Information, Referral, and Assistance representative and a Benefits Counselor with the HCAAA. She has worked with the HCAAA for over 9 years. 

Paula is a certified Medicare Benefits Counselor II and Alliance of Information, and Referral Systems (AIRS A/D) certified. She is a Master Trainer for the Stress-Busting Senior Program and a Master Trainer for the Matter of Balance Fall Prevention Program.

She resides in Pearland, Texas, with her husband and their two daughters, who are 23 and 5. She enjoys watching cooking shows and spending time with her family.