#AIRS2021 Fall Conference "Virtually Yours"

  • Contains 13 Product(s)

    Review the skills and knowledge you will be tested on during the CRS-DC exam.

  • Contains 2 Component(s), Includes Credits

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping, how talking to friends about the problem can be maladaptive coping, and explore a 3X3 model of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

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      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 3 Component(s), Includes Credits

    Workforce burnout and compassion fatigue: frontline specialists are at even more risk now than ever. If your I&R program went through the initial phase of the pandemic unphased, our hat is off to you. If, however, your specialists need a little extra TLC, or maybe you went through turnover due to the high volume of activity, this session is for you. United Way of Greater Houston’s 211 Texas/United Way Helpline recognized the impact of stressful calls and work isolation of remote-working specialists handling those calls. About 30 days after moving to a remote environment (with no notice, by the way!), the Helpline implemented twice-monthly Coffee Time conversations. These conversations meet specialists where they are, providing a safe space for discussion. Although the facilitator will present a topic, coffee time takes on its own form, becoming whatever the group needs it to be. Some specialists describe it as “magic,” while others say they can’t miss the sessions but have difficulty explaining exactly why Coffee Time is an important component of their work experience.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 3 Component(s), Includes Credits

    Working with challenging calls can be one of the most difficult tasks required of us as Community Resource Specialists. The reasons a call may be challenging can vary; as such, different approaches and techniques will be more or less effective depending on your caller type. In this workshop, we will discuss various categories of challenging calls, discuss approaches to tackling the challenges presented, and role-play several scenarios.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 3 Component(s), Includes Credits

    One of the biggest challenges facing older adults and people with disabilities is finding transportation services in their community that meet their needs. This session will focus on transportation and mobility options for older adults and people with disabilities when driving is no longer an option. Topics will include the importance of mobility for social connections and health, the range of mobility options, transportation accessibility, and ADA considerations. Information on finding community resources for transportation through information and referral/assistance (I&R/A) programs, the role of mobility managers, and assistance from aging services and CILs will also be provided. An introduction to a new I&R resource from the Eldercare Locator called the Disability Information and Assistance Line (DIAL) will be featured. DIAL specialist refers callers to the appropriate local transportation and other key community resources, taking their unique mobility needs into consideration.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 2 Component(s), Includes Credits

    Managing resource data is hard enough – managing resource data that’s being used by multiple organizations for multiple purposes is even more complex! And yet this kind of multi-lateral resource data management is increasingly important for I&Rs. This panel will take a deeper look into unsolved problems of managing resource data used by (or even maintained by) multiple partners and engage participants in discussing tactical approaches and strategic opportunities to find new solutions.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 2 Component(s), Includes Credits

    Everyone wears their rose-tinted glasses, viewing the world through their unique lens based on their knowledge and experiences - or Mental Maps. In this session, you will shatter those glasses and learn to challenge your assumptions and implicit bias to create a more accurate worldview.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 3 Component(s), Includes Credits

    You are the Superhero of Data Quality. You are on the front lines every day, responding to different and sometimes dire needs from the people in our community, state, or across the country. They've called because they're out of options and they need your attention, empathy, and experience to help them take the next steps. And given all that, we are talking data quality? Yes! This session will help explain why it matters more than you might think, and will provide information and handouts to share with your colleagues back home.

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 3 Component(s), Includes Credits

    Using the 211 LA County Taxonomy of Human Services to index or search for services can seem overwhelming. We’re here to show you the basics of using the Taxonomy effectively so your resource database will help connect people to the services they need.

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      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
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  • Contains 3 Component(s), Includes Credits

    Have you ever wondered why we perform active listening as de-escalation in a crisis and why this is effective? This presentation will outline what happens in the brain when a person is in a crisis state and why active listening can restore neocortical functioning. The presenter will discuss the evolution of a crisis state and the changes in the brain during the build-up to a crisis when a person is in an active crisis state. The presenter will review how to practice active listening with a caller and how this technique de-escalates and restores the brain to its "resting" state. Active listening builds rapport, establishes trust, and returns the caller to a state of de-escalation and rest. Learn why this tool should be the foundation of crisis call work!

    • You must log in to register
      • Non-Member - $5
      • Individual Member - Free!
      • Silver Member - Free!
      • Gold Member - Free!
      • Platinum Member - Free!
      • Inform Canada Individual - Free!
      • Inform Canada Organization - Free!
      • Commercial Associate - Free!
      • Free Access - Free!
    • More Information