AIRS Webinars

  • AIRS Webinar - The Importance of Women in Philanthropy

    Contains 3 Component(s), Includes Credits

    Women play a critical role in philanthropy to nonprofits, and it’s on the rise. Hear from Dr. Gray Beck and Dr. Krouse, both development practitioners and philanthropic research enthusiasts, on the gender differences in giving between men and women. This webinar will dispel common myths about family philanthropy, as well as provide a practical approach to why nonprofits should care about soliciting and stewarding women, and the best ways to do so.

    Women play a critical role in philanthropy to nonprofits, and it’s on the rise. Hear from Dr. Gray Beck and Dr. Krouse, both development practitioners and philanthropic research enthusiasts, on the gender differences in giving between men and women. This webinar will dispel common myths about family philanthropy, as well as provide a practical approach to why nonprofits should care about soliciting and stewarding women, and the best ways to do so.

    Amy Gray Beck

    Executive Director of Alumni Relations

    Virginia Commonwealth University

    Amy Gray Beck is the Executive Director of Alumni Relations at Virginia Commonwealth University in Richmond, VA. She has previously worked in university admissions and students affairs. Dr. Beck has a BA in English Literature from Virginia Tech, a Masters in Counselor Education Student Affairs from Clemson University, and a PhD in Educational Leadership from VCU. Her dissertation research area is women and philanthropy. On the weekends you can find Amy playing dinosaurs with her two year old, Sonny, her husband Jeff, and their dog, Millie.

    ​Chad Krouse

    Assistant Vice President for University Development

    Virginia Commonwealth University

    Chad Krouse is the Assistant Vice President for University Development at Virginia Commonwealth University in Richmond, VA where he leads a team of fundraisers for donor engagement.  He also serves as an adjunct professor at William & Mary’s School of Education and the VCU Wilder School of Government & Public Affairs where he teaches philanthropy.  Krouse earned a BA from Hampden-Sydney College, a Master of Divinity from Sewanee: The University of the South, and an EdD from VCU. 

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  • AIRS Webinar - The Legacy of Racism in American Memory

    Contains 3 Component(s), Includes Credits

    The legacy of racism in American Memory" examines how Americans are deeply divided over how they understand their own past.

    The legacy of racism in American Memory" examines how Americans are deeply divided over how they understand their own past. While most historians generally agree about the role of racism in the history of our nation, most Americans continue to argue about things such as the causes of the American Civil War, and the role of racism across generations. This event is designed to make us all reconsider the role of American memory in how we comprehend current debates about race and racism

    Dr. Robert Greene

    Assistant Professor of History

    Claflin University

    Robert Greene II is an Assistant Professor of History at Claflin University. He completed his Ph.D. at the University of South Carolina in 2019. Dr. Greene’s dissertation, The Newest South: African Americans, the Democratic Party, and Southern Politics, 1964-1994 covers the intersection of race and politics in the post-Civil Rights era. His areas of research are Southern history since 1945, African American history, and American intellectual history since Reconstruction. Dr. Greene also serves as the president of the Friends of African American Art and Culture, an affinity group at the Columbia Museum of Art, and is book reviews editor and bloggers for the Society of U.S. Intellectual Historians. He also serves as Lead Instructor for the South Carolina Progressive Network’s Modjeska Simkins School of Human Rights. Finally, Dr. Greene has published several book chapters and scholarly articles, and has also written for popular publications including The Nation, Oxford American, Dissent, Scalawag, Jacobin, and In These Times.

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  • AIRS/UWW Webinar - The Spectrum of COVID Vaccine Response

    Contains 1 Component(s)

    Just when we felt we had a handle on COVID response, the vaccine is here and taking the country by storm! There is a broad spectrum of response around this issue within the I&R network; from organizations getting impromptu calls about COVID and vaccination to 211’s making appointments who are under contract from local and state governments. Regardless of where your organization falls on that spectrum, there are struggles and obstacles. Join this conversation with your peers, led by a panel of individuals representing organizations responding across the spectrum, to uncover some possible solutions to the most difficult and time consuming issues .

    Just when we felt we had a handle on COVID response, the vaccine is here and taking the country by storm! There is a  broad spectrum of response around this issue within the I&R network; from organizations getting impromptu calls about COVID and vaccination to 211’s making appointments who are under contract from local and state governments. Regardless of where your organization falls on that spectrum, there are struggles and obstacles. Join this conversation with your peers, led by a panel of individuals representing organizations responding across the spectrum, to uncover some possible solutions to the most difficult and time consuming issues .  

    Topics include:

    • Finding and dispersing reliable vaccine information
    • Managing COVID calls when you have to refer callers elsewhere for an actual appointment (and they are mad)
    • Communication with local government entities
    • Scheduling and appointment coordination possibilities and models
    • Data, follow up and feedback
    • Staffing and volunteer management

    Wherever you are on the response spectrum, you will find information during this call that will support your current efforts and lay a foundation for expanded response as opportunities arise.

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Cara Kangas

    Director of Partnerships

    211info

    Cara Kangas (she/her) is the Director of Partnerships with 211info, based in Portland, Oregon. She has previously filled roles in the Contact Center, as a Community Engagement Manager, and is a certified Community Resource Specialist Database Curator. She has also completed various FEMA trainings, including Public Information Officer courses, worked as a housing case manager, and studied Women Studies at the University of Washington (Go Huskies!). Cara is passionate about this work as she loves to help others figure out what makes them better leaders. Cara enjoys spending time with her two young kiddos and spouse, crafting, sending snail mail, and baking.

    Hassan Hammoud

    Executive Director

    Michigan 2-1-1

    Hassan is drawn to the kind of work that brings together many facets of society, finding great satisfaction in fostering cross-sector collaboration and integration to help solve our communities most pressing needs. He earned a Master of Social Work from Wayne State University in 2009, always believing that social work was more of a life-long calling than a career, he gains a great deal of personal and professional satisfaction in his ability to assist and empower vulnerable populations. With over a decade of experience in the nonprofit sector, he now serves as the Executive Director of Michigan 2-1-1, where he works to strengthen the foundational partnerships and systems that provide access to community resources for hundreds of thousands of Michigan residents each year.

    Hassan professional experience includes a multitude of positions within United Way and 211, including Team Leader, Operations Manager, Director of 211, Director of Community Impact and Director of Community Engagement and Outreach. In addition to his work with United Way and 211, Hassan’s experience includes medical case management in the homecare industry as well as instructing undergraduate classes in the foundational principals of social welfare and social justice, multi-cultural understanding and sociology at the University of Detroit Mercy. In service to his local and regional community, Hassan serves on several state and local boards, councils and committees, including Michigan Citizen-Community Emergency Response Coordinating Council, University of Detroit Mercy School, the Coalition to Keep Michigan Warm, Michigan AIRS, and the Michigan Homeless Policy Action Council. Additionally, Hassan served as the Chairperson of the Michigan 2-1-1 Operations Council and on the Michigan 211 Board of Advisors for two years.

    Juanita McDaniel

    Manager, 211 Network Engagement

    United Way Worldwide, Arlington, Virginia


    Juanita McDaniel is United Way’s Manager of 211 Network Engagement and supports a nationwide network of United Ways and non-profit agencies that address over 14 million requests for assistance each year. Her primary role is collaborating closely with and supporting 211 leaders across the network to further the team’s strategic goals to enable 211 innovation and operational excellence. Prior to joining the team at UWW, Juanita served as the 211 Manager at United Way of the CSRA for 6 years, where she developed and implemented programs and initiatives the addressed the issues of lack of food access for seniors and school preparedness for youth in low-income communities. Juanita understands that key role that 211 plays in our community and understands that we must develop new and innovative strategies to broaden our reach, help our community overcome barriers and access resources. In the community Juanita serves on the local Continuum of Care, the County Emergency Planning Committee as well as numerous coalitions focused on veterans, healthcare, homelessness and youth. Outside of work, Juanita enjoys spending time with her family and traveling.

    Sawyer Baker

    Manager, 211

    United Way Worldwide

    Sawyer Baker is the Manager for 211 at United Way Worldwide. She supports the 211 network in providing unmatched, critical services to those who need it most. Sawyer leads innovative technology partnerships to increase 211's ability to provide direct services, like Ride United. Sawyer has guided Ride United's expansion since it was first launched in 2018 to include the provision of thousands of free rides to clients to and from job interviews, non-emergency medical appointments, and other necessary appointments as well as the provision of hundreds of thousands of free deliveries to clients needing essential food and supplies.

    Prior to joining United Way Worldwide, Sawyer was a Program Officer at the American Red Cross’s Global Disaster Preparedness Center (GDPC). During her time at the GDPC, Sawyer helped develop the Business Preparedness Initiative, aimed at protecting livelihoods and promoting community resilience by providing small businesses with adaptable preparedness tools and services. Sawyer also worked in Geneva and Bangkok as staff-on-loan supporting the IFRC Secretariat and the Asian Disaster Preparedness Center, respectively. Sawyer holds a bachelor’s degree in Sociology and Political Science from Iowa State University, and a Master of Public Administration degree from The George Washington University.

    Betsy Schuster, MSAS, CRS

    VP of Program Development

    Helpline Center South Dakota

    Betsy Schuster is the Vice President of Program Development at the Helpline Center in Sioux Falls, SD. In her role over the past 5 ½ years, Betsy provides program development and implementation to various programs through the 211 Helpline ensuring those needing resources and hope are connected to the vast array of services available. One of her proudest moments was assisting in the launch of 211 statewide in South Dakota this past July after years of advocacy and education across the state. She loves connecting big ideas to practical solutions. She believes incorporating new technology ideas and platforms is the road to the future, but the vehicle to success is the power of the human connection and the empathy we provide to one another. Prior to joining the Helpline Center team, Betsy worked for two different United Ways in community impact and campaign. Betsy has a bachelor’s degree in Government/International Affairs and Business Administration from Augustan University with a master’s in Organizational Leadership from the University of South Dakota. Currently, Betsy is pursuing a graduate certificate from Colorado State University in Advanced Clinical Behavioral Health. She and her husband, Matt, stay busy outside of work with their 3 year old daughter – Maya, and 22 month old son – Ryker.

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  • AIRS Webinar - Washington Update 2021 - Stimulus and Recovery

    Product not yet rated Contains 1 Component(s)

    This Washington Update will bring information and referral professionals up to date on the key legislative issues and activities that the new Administration and the 117th Congress are working on in 2021. Bob and Meredith will discuss anticipated policy proposals that may impact the programs and benefits on which many vulnerable Americans rely. Find out how your stories can make a difference in these debates!

    This Washington Update will bring information and referral professionals up to date on the key legislative issues and activities that the new Administration and the 117th Congress are working on in 2021. Bob and Meredith will discuss anticipated policy proposals that may impact the programs and benefits on which many vulnerable Americans rely. Find out how your stories can make a difference in these debates! 

    Objectives:

    • Current legislative proposals for stimulus and recovery
    • Describe potential policy proposals that Congress and the President may focus on this year
    • Describe recent policy actions that have been taken
    • Discuss ways in which I&R professionals can help advocate for federal policy

    Meredith Ponder Whitmire

    Vice President

    Matz, Blancato and Associates, Washington, District of Columbia


    Meredith Whitmire is the Vice President of Matz, Blancato and Associates in Washington, DC. For over eight years, she has specialized in policy analysis and development in the aging and healthcare fields. She attended Georgetown University, where she received her law degree and BA in American Studies. She is passionate about helping people use their personal experiences to advocate for federal policy change. In her spare time, she enjoys cooking and playing fetch with her cats.

    Catherine Rea

    AIRS President/Vice President for 211

    Heart of Florida United Way, Orlando, Florida


    Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee

    Bob Blancato

    President

    Matz, Blancato and Associates

    Bob Blancato is the President of Matz, Blancato and Associates in Washington, DC. Bob’s prior work history includes 17 years as a staffer in Congress and an appointment by President Clinton to be the Executive Director of the 1995 White House Conference on Aging, one of four he has participated in. He is passionate about trying to make a difference through public policy advocacy for those who don’t have as strong a voice. In his spare time, he enjoys a good run and escaping to Cape Cod to be near the ocean.

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  • AIRS Webinar - The Crisis of Dueling Referral Platforms: How I&Rs Can Protect Communities from Market Failure

    Contains 1 Component(s)

    In this session, Greg Bloom of the Open Referral Initiative will discuss this emerging crisis in the care coordination technology market, and discuss strategies to ensure agency and prioritize equity in the design and management of these platform systems.

    Greg Bloom

    Founder

    Open Referral, Miami Beach, Florida


    Greg Bloom is the founder of the Open Referral Initiative, a community of practice that fosters open access to information about the health, human, and social services available to people in need. He is a visiting scholar at Indiana University’s Ostrom Workshop on the Commons. He also sits on the Technology Advisory Committee for the Gravity Project, which is facilitating the development of interoperability for client information exchange among healthcare and human service providers. Previously, Greg managed communications for Bread for the City in DC.

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  • AIRS Webinar - Culture MATTERS: How to Connect, Support and Build Trust in the New World of Work

    Contains 3 Component(s), Includes Credits

    Are you getting the information you need to recognize the signs and support your teams?

    Workers are worried about their families, about their finances, about their health and about the future.

    Ignoring mental health struggles costs employers BILLIONS in lost productivity, absenteeism, presenteeism and related health care costs.

    Are you getting the information you need to recognize the signs and support your teams?   

    We are in unprecedented times of organizational stress, and Harmony In The Workplace wants to help and support you with this FREE training:

    • Recognize the signs of struggle with your employees
    • Build connection and
    • Trust with your teams

    Join us for this FREE one-hour training where you will learn to identify those who are struggling and how to help them in practical ways to mitigate risk and provide support.

    Ruthann Weeks

    Harmony in the Workplace, Edmonton, Alberta

    Ruthann Weeks is a change agent and founder of Harmony In The Workplace.  Ruthann’s efforts have helped to bring the importance of an abuse-free work environment to the forefront of public awareness.

    Working as a Certified Community Resource Specialist in the human service sector, Ruthann went on to graduate as a Human Resource Manager. She is a Certified Psychological Safety Advisor and specializes in workplace bullying, sexual harassment, domestic violence, mental health, and diversity and inclusion.

    In support of her belief that all dogs are therapy dogs, she is most usually found near her beloved German Shepherd, Trooper.

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  • AIRS Webinar - How We Amplify Military I&R

    Contains 4 Component(s), Includes Credits

    When active duty service members transition back into your communities it is important to know some of the resources they have had available and how local I & R can better relate to veterans.

    Mark Munger

    United States Marine Corps

    Mark Munger is a retired Marine.  Following 25 years of service, he quickly found a home as a military resource provider.  Mark was the first Marine Corps resource provider to earn the CIRS and has presented at the AIRS National Conference on four occasions.  Since 2016, Mark has been the Southeast Region Network Coordinator for the Marine for Life Network where he continues to provide I&R assistance to active duty service members, veterans and their families.

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  • AIRS Webinar - Database Thriller: Sharing Lessons Learned & Other Stuff On Our Road To a Thrilling Database

    Contains 3 Component(s), Includes Credits

    The Houston Resource Guardians will provide the changes, the thought processes that went into the changes made, lessons learned and answer questions from anyone present. The workshop will be presented in 4 major sections: 1)Verification, 2) Adding new services 3) Quality improvements of the data itself, and 4) Training for new team members.​​

    Representatives of the Houston Resource Guardian Team will present the innovative processes developed over the past year to bring 3 regional databases from an average verification rate of 65% on April 1, 2019 to a standard 98% on June 30, 2019 which continues as our standard through today. This special will include the systematic and philosophical changes made on how to share the workload of verifying agencies every 6 months, increasing the addition rate of new services, improving quality and developing a training process for new team members. The Houston Resource Guardians will provide the changes, the thought processes that went into the changes made, lessons learned and answer questions from anyone present. The workshop will be presented in 4 major sections: 1)Verification, 2) Adding new services 3) Quality improvements of the data itself, and 4) Training for new team members.

    After attending this session:

    • Identify five ways of getting updates from agencies
    • Understand at least three system changes that provide improved data quality
    • Explain how to calibrate the work within one database and among three different databases to anyone
    • Implement one or more actions to improve the efficiency of their own database work
    • Take home a taxonomy "cheat sheet" for internal and external use in searching for resources
    • Take home templates for field data

    Dianne Long

    Community Resource Manager of 211 Texas/United Way Helpline

    Dianne is the Community Resource Manager for the Gulf Coast, North Central/Fort Worth and the Coastal Bend databases at 211 Texas/United Way of Greater Houston. She joined the Houston group in 2017, just after Hurricane Harvey hit the area. She answers calls from help-seekers and supported the development of a training manual for the resource team. Dianne is a Licensed Master Social Worker as well as a CRS and CRS-DC. She has worked for non-profits and medical service organizations for over 30 years in the Houston area. Throughout her career, the 211 Resource Database has been used to help clients/patients access needed services. This is her opportunity to make a difference that will help a larger group of people in need. Dianne enjoys walking outside anywhere, fostering cats or dogs and travelling.

    Cleia Domiguiez

    211 Texas/United Way of Greater Houston, Houston, Texas

    Cleia is the Lead Community Resource Specialist at 211 Texas/United Way of Greater Houston. Cleia is a Master Level Social Worker and began as a Helpline Specialist in 2018. She has been working as a Resource Specialist since early 2019. She has worked with one of the largest nonprofits in Houston analyzing programs to improves services for the community. Cleia has a passion for developing efficiency in services so that help seekers can access quality services to reach stability. She has developed training guides and new processes in efficiency to meet goals and improve services. Cleia enjoys biking and playing with her family's 7 dogs and 4 cats.

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  • AIRS Webinar - What You Really Need To Know About HIPAA and I&R

    Contains 3 Component(s), Includes Credits Recorded On: 10/01/2020

    Cyber attackers didn’t “stay home” during the COVID-19 public health emergency; they’ve continued to be up to no good. The bad guys keep attacking businesses of all types, and their methods are evolving. Join our expert, Iliana L. Peters, to discuss the HIPAA and data privacy and security issues keeping us all up at night!

    Cyber attackers didn’t “stay home” during the COVID-19 public health emergency; they’ve continued to be up to no good.  The bad guys keep attacking businesses of all types, and their methods are evolving.  Join our expert, Iliana L. Peters, to discuss the HIPAA and data privacy and security issues keeping us all up at night!  We will review:

    • Application of the HIPAA Rules to Covered Entities and their Business Associate vendors, and enforcement related to data security issues;
    • Preparing for and responding to different types of cyber-attacks, including by leveraging data security tools like certifications and frameworks; and
    • Best practices for health care entities of all types with regard to data governance.

    Iliana Peters

    Polsinelli, Washington DC

    Iliana L. Peters believes good data privacy and security is fundamental to ensuring patients’ trust    in the health care system, and to helping health care clients succeed in an ever-changing landscape of threats to data security. She is recognized by the health care industry as a

    preeminent thinker and speaker on data privacy and security, particularly with regard to HIPAA, the HITECH Act, the  21st Century Cures Act, the  Genetic Information Nondiscrimination Act  (GINA), the Privacy Act, and emerging cyber threats to health data.

     

    For over a  decade, she both developed health information privacy and security policy,  including  on emerging technologies and cyber threats, for the Department of Health and Human Services,    and enforced HIPAA regulations through spearheading multi-million dollar settlement agreements and civil money penalties pursuant to  HIPAA.  Iliana also focused on  training individuals in  both the private and public sector, including compliance investigators, auditors, and State Attorneys General, on HIPAA regulations and policy, and on good data privacy and security practices.

     

    As a CISSP, Iliana works hard to bridge the gap between legal requirements for the security of   health data and security industry best practices, so that clients can better understand data security issues and jargon. She is excited to bring her extensive experience drafting, implementing, and enforcing health privacy and security regulations and guidance to a practice that focuses on    helping clients develop and implement good data privacy and security practices to avoid risk, and helping clients prepare for and recover from emerging cyber threats.

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  • AIRS Webinar - The Spectrum of Support for Clients with Brain Injury

    Contains 3 Component(s), Includes Credits Recorded On: 08/16/2020

    Attendees will learn: · What a brain injury is · How it impacts the survivors’, families’, and communities’ lives · What resources and information are available

    Attendees will learn:

    ·       What a brain injury is

    ·       How it impacts the survivors’, families’, and communities’ lives

    ·       What resources and information are available  

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US National 211 Steering Committee Webinar Series

  • 211 National Steering Committee Webinar Series

    Contains 3 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

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AIRS Forums

  • AIRS Forum CRS (for Community Resource Specialists)

    This forum is for those who are working as Community Resource Specialists and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

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  • AIRS Forum DC (for Database Curators)

    This forum is for those who are working as database curators and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

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  • AIRS Forum MSD (for Managers, Directors and Supervisors)

    This forum is for those who are working as managers and supervisors and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

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