How to Train Your Supervisor
- Registration Closed
(1 hour session)
Training programs geared for leaders are often flooded with lessons on communication, however, frontline staff are rarely trained in the nuances of communicating with their supervisors. “How to Train Your Supervisor” is focused on teaching frontline staff how to not only talk to their supervisor but also how to teach their supervisor to hear them. This session shows staff how to identify what they need, and how to ask their supervisor for support in achieving their goals. Attendees will leave this session empowered to drive conversations with their supervisors with confidence.
Key Takeaways:
- Understand why their supervisor is so busy, and why that doesn’t matter.
- Discover what they want and how they achieve it.
- Learn how to request and hear criticism.
- Know when it’s time to dig in or dig out.
Margaret Telsch-Williams
Contact Center Supervisor
2-1-1 VIRGINIA, Roanoke, Virginia
Margaret Telsch-Williams is a Contact Center Supervisor for 2-1-1 VIRGINIA and a Certified Community Resource Specialist. Aside from using her science background to analyze metrics, one of her main focuses is coaching for success through positive reinforcement and building a solid, cohesive front-line team. When not working, she is a fiction author and avid gardener.
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