The Effectiveness of Active Listening in a Crisis: Why It Works

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(45 minute session)

Have you ever wondered why we perform active listening as de-escalation in a crisis and why this is effective? This presentation will outline what is happening in the brain when a person is in a crisis state and why performing active listening can restore neocortical functioning. The presenter will discuss the evolution of a crisis state and the changes in the brain during the build-up to a crisis to when a person is in an active crisis state. The presenter will review how to practice active listening with a caller and how this technique works to de-escalate and restore the brain to its "resting" state. Active listening builds rapport and establishes trust and also literally returns the caller to a state of de-escalation and rest. Come learn why this tool should be the foundation of crisis call work!

Key Takeaways:

  • Develop an understanding of crisis theory and model of a crisis state
  • Understand what is occurring in the neocortical functioning of the brain in the development of a crisis state, active crisis state, and de-escalation of a crisis state
  • Demonstrate how to utilize "active listening" tools
  • Understand how active listening both builds rapport and de-escalates crisis callers and why this is a foundational tool

Sherrard Crespo

Outreach and Traumatic Loss Coordinator

VIA LINK, New Orleans, Louisiana

Sherrard Crespo is an LMSW currently under BACS supervision to obtain her LCSW license. She graduated with her Master's Degree from the LSU School of Social Work in May of 2017. Her professional background is highlighted by her work with suicide education, prevention, intervention, and postvention. Sherrard is currently employed with VIALINK in the position of Outreach and Traumatic Loss Coordinator where her current duties include: clinical oversight of VIA LINK's 24/7 call center, VIA LINK internal training on suicide risk assessment, community outreach and education on VIA LINK services as well as specialized skills and information on suicide, and facilitation of VIA LINK's three support groups: Survivors of Suicide Loss, NOLA Survivors, and “Real Talk” a support group for teens with suicide ideation.

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CLICK HERE TO JOIN - The Effectiveness of Active Listening in a Crisis: Why It Works
10/14/2021 at 11:00 AM (EDT)   |  45 minutes
10/14/2021 at 11:00 AM (EDT)   |  45 minutes (45 minute session) - Have you ever wondered why we perform active listening as de-escalation in a crisis and why this is effective? This presentation will outline what is happening in the brain when a person is in a crisis state and why performing active listening can restore neocortical functioning. The presenter will discuss the evolution of a crisis state and the changes in the brain during the build-up to a crisis to when a person is in an active crisis state. The presenter will review how to practice active listening with a caller and how this technique works to de-escalate and restore the brain to its "resting" state. Active listening builds rapport and establishes trust and also literally returns the caller to a state of de-escalation and rest. Come learn why this tool should be the foundation of crisis call work!
Post Session Quiz
8 Questions  |  3 attempts  |  6/8 points to pass
8 Questions  |  3 attempts  |  6/8 points to pass
Certificate of Completion
Live Viewing: 1.00 Hour(s) of Professional Development credit and certificate available
Live Viewing: 1.00 Hour(s) of Professional Development credit and certificate available