A Guide to Inclusive Writing for Database Curators

Day has been working in the I&R field for over 8 years with Heart of Florida United Way’s 211 Contact Center. During this time, Day has worked as a 211 Community Resource Specialist answering 211 contacts, a Community Liaison educating community members and partners about 211, and now as the 211 Contact Center’s Resource and Text Platform Manager. Having worked in various capacities within 211, Day understands and appreciates the importance of diversity, equity and inclusion in all aspects of our field and is also a member of Heart of Florida United Way’s DEI Committee.

Avalon “Mal” Mallory is the 211 Resource Manager for 211 Northwest Florida in Pensacola, FL. Mal has volunteered as an I&R specialist at 211 Big Bend, where she did both crisis counseling and I&R, and has worked as an I&R specialist and Resource Manager at 211 Northwest Florida. She believes that a major component to success is knowing how to get access to things you need and enjoys helping people connect to what they need to succeed. When not doting on her beloved cat, she is working towards her life goal of becoming a fluent polyglot!

Amanda currently works at United Way of Central Iowa 211 as the Database Curator and as a Certified Resource Specialist. She has been working for 211 close to 13 years and became the Database Curator about 6 years ago. She graduated from Grand View University with a Bachelor’s in Human Services and an Associates degree from DMACC in Environmental Science. She enjoys helping people in need and found a good fit with 211 as she gets to help those looking for resources as well as peer counseling to those just needing an ear. She is married with 2 dogs and 3 cats and both her and her wife love to ride motorcycles when the Iowa weather permits.

Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology, and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles, including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly became the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS and now serves as the Executive Director. Chiara lives in Lehi, Utah, with her husband Jeff, near their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys traveling, writing, meditation, baking shows, musicals, shallow high school comedies, singing, and playing the piano whenever she can. 

Beth Diamond, CRS-DC, CRS, is the Resource Database Coordinator at United Ways of Vermont/Vermont 211. She has been with the organization for over 15 years, initially as a Regional Resource Specialist updating agencies, doing outreach in 3 counties, and filling in occasionally on the phone. In her current position, she oversees the health and wellness of the Vermont 211 database, does some curation work, and is also responsible for outreach in her home county. Beth has always been interested in DEI and social justice work and served for 5 years as one of two allies on the Board of the Vermont Freedom to Marry Taskforce. Beth is a grandmother to seven beauties and became a great-grandmother during the pandemic. Her current hobbies include writing memoirs, rooting for a college women’s hockey team, and binge-watching cooking competition shows. She is owned by one dog and one cat and loves traveling and doing jigsaw puzzles with her husband, Craig Bingham.

Daynell has been the Statewide Database Manager for PA 211 in Lemoyne, PA, for almost 2 years. Previous to that, Daynell was the Database Coordinator for PA 211 Southwest, where she worked for 7 ½ years. She graduated from Temple University with a Bachelor’s in Business Management and Finance and an Associate’s degree from CCAC in Accounting. Daynell realized she wanted to help people in need and joined the 211 worlds. She believes in helping people in need and ensuring resources are up to date and includes inclusive language. Daynell has become a plant mom, and she loves to travel!