211 Brevard Community Resources Specialist Training Part 1 "Basics"

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  • Service Delivery: The Information and Referral Process

    Contains 13 Component(s), Includes Credits

    This course is for beginners new staff at Information & Referral (I&R) organizations who want to understand the I&R process and the communication techniques required to assist in that process. ​

    • Register
      • Gold/Silver/Individual - $18
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $18
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $12
      • Non-Member - $24
    • More Information
  • Service Delivery: Confidentiality in Information and Referral Services

    Contains 13 Component(s), Includes Credits

    This course is best for beginners in a Community Resource Specialist role who want to understand more about all aspects of client and confidentiality within an Information & Referral (I&R) environment, including those circumstances when confidentiality must be overridden.

    • Register
      • Gold/Silver/Individual - $12
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $12
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $8
      • Non-Member - $16
    • More Information
  • Service Delivery: Information and Referral Customer Service

    Contains 18 Component(s), Includes Credits

    The core of your job is to help people – to “serve” them – to provide I&R customer service. A Community Resource Specialist may answer 100 calls in a busy day. But each of those calls is the most important call of the day for the person who makes it. The challenge is to respond to each of those 100 calls as it if was also the most important call of your day. Depending on organizational preferences and background, the people who contact I&R services may be referred to internally as “clients”, “inquirers”, “callers” or “customers”.

    • Register
      • Gold/Silver/Individual - $18
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $18
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $12
      • Non-Member - $24
    • More Information
  • I&R Basics: Introduction to Information & Referral

    Contains 18 Component(s), Includes Credits

    Information and Referral (or just plain “I&R”) is the art and science of bringing people and services together. If you are new to the field, this interactive course is where you will learn some of the background on what that really means. This course is meant as a guide for new staff of an information and referral (I&R) service. It should be viewed as part of the I&R orientation process, covering the nature, purpose, structure, and unique qualities of I&R services.

    • Register
      • Gold/Silver/Individual - $18
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $18
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $12
      • Non-Member - $24
    • More Information
  • Service Delivery: Anatomy of a Good Call

    Contains 3 Component(s), Includes Credits

    This course is best for beginners who fulfill a Community Resource Specialist role and outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every I&R call.

    • Register
      • Gold/Silver/Individual - $14
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $12
      • Non-Member - $18
    • More Information

211 Brevard Community Resources Specialist Training Part 2