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119 Results

  • Envision I&R- Day Three Only (May 14th, 2021)

    Product not yet rated Contains 7 Product(s) 7 new product(s) added recently

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time.

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time. This registration is for Friday May 14th only. 

    • Register
      • Early bird pricing available!
      • Gold/Silver/Individual - $40
      • 211MRCPL - $40
      • DupageCo - $40
      • Subscriber - $40
      • Commercial Associate/Consultant Associate - $40
      • Washington DSHS - $40
      • GTCUW - $40
      • 211PBTC - $40
      • 211Broward - $40
      • 211Brevard - $40
      • Platinum/Canadian/Military - $40
      • Non-Member - $100
      • Regular Price after 04/09/2021 11:55 PM
      • Gold/Silver/Individual - $60
      • 211MRCPL - $60
      • DupageCo - $60
      • Subscriber - $60
      • Commercial Associate/Consultant Associate - $60
      • Washington DSHS - $60
      • GTCUW - $60
      • 211PBTC - $60
      • 211Broward - $60
      • 211Brevard - $60
      • Platinum/Canadian/Military - $60
      • Non-Member - $80
    • More Information
  • Envision I&R- Day Two Only (May 13th, 2021)

    Product not yet rated Contains 12 Product(s) 12 new product(s) added recently

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time.

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time. This registration is for Thursday May 13th only.

    • Register
      • Early bird pricing available!
      • Gold/Silver/Individual - $40
      • 211MRCPL - $40
      • DupageCo - $40
      • Subscriber - $40
      • Commercial Associate/Consultant Associate - $40
      • Washington DSHS - $40
      • GTCUW - $40
      • 211PBTC - $40
      • 211Broward - $40
      • 211Brevard - $40
      • Platinum/Canadian/Military - $40
      • Non-Member - $100
      • Regular Price after 04/09/2021 11:55 PM
      • Gold/Silver/Individual - $60
      • 211MRCPL - $60
      • DupageCo - $60
      • Subscriber - $60
      • Commercial Associate/Consultant Associate - $60
      • Washington DSHS - $60
      • GTCUW - $60
      • 211PBTC - $60
      • 211Broward - $60
      • 211Brevard - $60
      • Platinum/Canadian/Military - $60
      • Non-Member - $80
    • More Information
  • Envision I&R- Day One Only (Wednesday May 12th, 2021)

    Product not yet rated Contains 9 Product(s) 9 new product(s) added recently

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time.

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time. This registration is for Wednesday May 12th only. 

    • Register
      • Early bird pricing available!
      • Gold/Silver/Individual - $40
      • 211MRCPL - $40
      • DupageCo - $40
      • Subscriber - $40
      • Commercial Associate/Consultant Associate - $40
      • Washington DSHS - $40
      • GTCUW - $40
      • 211PBTC - $40
      • 211Broward - $40
      • 211Brevard - $40
      • Platinum/Canadian/Military - $40
      • Non-Member - $100
      • Regular Price after 04/09/2021 11:55 PM
      • Gold/Silver/Individual - $60
      • 211MRCPL - $60
      • DupageCo - $60
      • Subscriber - $60
      • Commercial Associate/Consultant Associate - $60
      • Washington DSHS - $60
      • GTCUW - $60
      • 211PBTC - $60
      • 211Broward - $60
      • 211Brevard - $60
      • Platinum/Canadian/Military - $60
      • Non-Member - $80
    • More Information
  • Envision I&R - Full Conference (May 12th, 13th and 14th, 2021)

    Product not yet rated Contains 28 Product(s) 28 new product(s) added recently

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time.

    Welcome to Envision I&R - An AIRS Conference for directors, managers, supervisors, and everyone and anyone involved in understanding and assembling the "big picture". The event will take place daily from 11am - 4:30 pm Eastern time.

    • Register
      • Early bird pricing available!
      • Gold/Silver/Individual - $80
      • 211MRCPL - $80
      • DupageCo - $80
      • Subscriber - $80
      • Commercial Associate/Consultant Associate - $80
      • Washington DSHS - $80
      • GTCUW - $80
      • 211PBTC - $80
      • 211Broward - $80
      • 211Brevard - $80
      • Platinum/Canadian/Military - $80
      • Non-Member - $160
      • Regular Price after 04/09/2021 11:55 PM
      • Gold/Silver/Individual - $100
      • 211MRCPL - $100
      • DupageCo - $100
      • Subscriber - $100
      • Commercial Associate/Consultant Associate - $100
      • Washington DSHS - $100
      • GTCUW - $100
      • 211PBTC - $100
      • 211Broward - $100
      • 211Brevard - $100
      • Platinum/Canadian/Military - $100
      • Non-Member - $200
    • More Information
  • 211 National Steering Committee Webinar Series

    Contains 2 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - Free!
    • More Information
  • 211 National Steering Committee - A Year To Remember...and Celebrate!

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 03/04/2021 at 2:00 PM (EST)

    Come and celebrate all that 211 has been through this last year! Join us in this virtual bash to acknowledge all of our hard work! And, take notes because there’ll be a quiz and there will be prizes!

    Come and celebrate all that 211 has been through this last year! Join us in this virtual bash to acknowledge all of our hard work! And, take notes because there’ll be a quiz and there will be prizes!

    COVID-19 has impacted our lives, many of us have lost loved ones, struggled to pay our bills and we’ve heard from millions of people who need help! But, from all of that has come a stronger, more resilient and agile 211! We’re here to celebrate that we have come through 2020 and are blazing a train in 2021!

    Joshua B. Pedersen

    United Way Worldwide, Arlington, Virginia

    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Chiara Cameron-Wood

    AIRS Director, Training and Education

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - Free!
    • More Information
  • AIRS/UWW Webinar - The Spectrum of COVID Vaccine Response

    Contains 1 Component(s)

    Just when we felt we had a handle on COVID response, the vaccine is here and taking the country by storm! There is a broad spectrum of response around this issue within the I&R network; from organizations getting impromptu calls about COVID and vaccination to 211’s making appointments who are under contract from local and state governments. Regardless of where your organization falls on that spectrum, there are struggles and obstacles. Join this conversation with your peers, led by a panel of individuals representing organizations responding across the spectrum, to uncover some possible solutions to the most difficult and time consuming issues .

    Just when we felt we had a handle on COVID response, the vaccine is here and taking the country by storm! There is a  broad spectrum of response around this issue within the I&R network; from organizations getting impromptu calls about COVID and vaccination to 211’s making appointments who are under contract from local and state governments. Regardless of where your organization falls on that spectrum, there are struggles and obstacles. Join this conversation with your peers, led by a panel of individuals representing organizations responding across the spectrum, to uncover some possible solutions to the most difficult and time consuming issues .  

    Topics include:

    • Finding and dispersing reliable vaccine information
    • Managing COVID calls when you have to refer callers elsewhere for an actual appointment (and they are mad)
    • Communication with local government entities
    • Scheduling and appointment coordination possibilities and models
    • Data, follow up and feedback
    • Staffing and volunteer management

    Wherever you are on the response spectrum, you will find information during this call that will support your current efforts and lay a foundation for expanded response as opportunities arise.

    Joshua B. Pedersen

    United Way Worldwide, Arlington, Virginia

    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  

    Cara Kangas

    Director of Partnerships

    211info

    Cara Kangas (she/her) is the Director of Partnerships with 211info, based in Portland, Oregon. She has previously filled roles in the Contact Center, as a Community Engagement Manager, and is a certified Community Resource Specialist Database Curator. She has also completed various FEMA trainings, including Public Information Officer courses, worked as a housing case manager, and studied Women Studies at the University of Washington (Go Huskies!). Cara is passionate about this work as she loves to help others figure out what makes them better leaders. Cara enjoys spending time with her two young kiddos and spouse, crafting, sending snail mail, and baking.

    Hassan Hammoud

    Executive Director

    Michigan 2-1-1

    Hassan is drawn to the kind of work that brings together many facets of society, finding great satisfaction in fostering cross-sector collaboration and integration to help solve our communities most pressing needs. He earned a Master of Social Work from Wayne State University in 2009, always believing that social work was more of a life-long calling than a career, he gains a great deal of personal and professional satisfaction in his ability to assist and empower vulnerable populations. With over a decade of experience in the nonprofit sector, he now serves as the Executive Director of Michigan 2-1-1, where he works to strengthen the foundational partnerships and systems that provide access to community resources for hundreds of thousands of Michigan residents each year.

    Hassan professional experience includes a multitude of positions within United Way and 211, including Team Leader, Operations Manager, Director of 211, Director of Community Impact and Director of Community Engagement and Outreach. In addition to his work with United Way and 211, Hassan’s experience includes medical case management in the homecare industry as well as instructing undergraduate classes in the foundational principals of social welfare and social justice, multi-cultural understanding and sociology at the University of Detroit Mercy. In service to his local and regional community, Hassan serves on several state and local boards, councils and committees, including Michigan Citizen-Community Emergency Response Coordinating Council, University of Detroit Mercy School, the Coalition to Keep Michigan Warm, Michigan AIRS, and the Michigan Homeless Policy Action Council. Additionally, Hassan served as the Chairperson of the Michigan 2-1-1 Operations Council and on the Michigan 211 Board of Advisors for two years.

    Juanita McDaniel

    Manager, 211 Network Engagement

    United Way Worldwide

    Juanita McDaniel is United Way’s Manager of 211 Network Engagement and supports a nationwide network of United Ways and non-profit agencies that address over 14 million requests for assistance each year. Her primary role is collaborating closely with and supporting 211 leaders across the network to further the team’s strategic goals to enable 211 innovation and operational excellence. Prior to joining the team at UWW, Juanita served as the 211 Manager at United Way of the CSRA for 6 years, where she developed and implemented programs and initiatives the addressed the issues of lack of food access for seniors and school preparedness for youth in low-income communities. Juanita understands that key role that 211 plays in our community and understands that we must develop new and innovative strategies to broaden our reach, help our community overcome barriers and access resources. In the community Juanita serves on the local Continuum of Care, the County Emergency Planning Committee as well as numerous coalitions focused on veterans, healthcare, homelessness and youth. Outside of work, Juanita enjoys spending time with her family and traveling.

    Sawyer Baker

    Manager, 211

    United Way Worldwide

    Sawyer Baker is the Manager for 211 at United Way Worldwide. She supports the 211 network in providing unmatched, critical services to those who need it most. Sawyer leads innovative technology partnerships to increase 211's ability to provide direct services, like Ride United. Sawyer has guided Ride United's expansion since it was first launched in 2018 to include the provision of thousands of free rides to clients to and from job interviews, non-emergency medical appointments, and other necessary appointments as well as the provision of hundreds of thousands of free deliveries to clients needing essential food and supplies.

    Prior to joining United Way Worldwide, Sawyer was a Program Officer at the American Red Cross’s Global Disaster Preparedness Center (GDPC). During her time at the GDPC, Sawyer helped develop the Business Preparedness Initiative, aimed at protecting livelihoods and promoting community resilience by providing small businesses with adaptable preparedness tools and services. Sawyer also worked in Geneva and Bangkok as staff-on-loan supporting the IFRC Secretariat and the Asian Disaster Preparedness Center, respectively. Sawyer holds a bachelor’s degree in Sociology and Political Science from Iowa State University, and a Master of Public Administration degree from The George Washington University.

    Betsy Schuster, MSAS, CRS

    VP of Program Development

    Helpline Center South Dakota

    Betsy Schuster is the Vice President of Program Development at the Helpline Center in Sioux Falls, SD. In her role over the past 5 ½ years, Betsy provides program development and implementation to various programs through the 211 Helpline ensuring those needing resources and hope are connected to the vast array of services available. One of her proudest moments was assisting in the launch of 211 statewide in South Dakota this past July after years of advocacy and education across the state. She loves connecting big ideas to practical solutions. She believes incorporating new technology ideas and platforms is the road to the future, but the vehicle to success is the power of the human connection and the empathy we provide to one another. Prior to joining the Helpline Center team, Betsy worked for two different United Ways in community impact and campaign. Betsy has a bachelor’s degree in Government/International Affairs and Business Administration from Augustan University with a master’s in Organizational Leadership from the University of South Dakota. Currently, Betsy is pursuing a graduate certificate from Colorado State University in Advanced Clinical Behavioral Health. She and her husband, Matt, stay busy outside of work with their 3 year old daughter – Maya, and 22 month old son – Ryker.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - Free!
    • More Information
  • AIRS Webinar - Washington Update 2021 - Stimulus and Recovery

    Product not yet rated Contains 1 Component(s)

    This Washington Update will bring information and referral professionals up to date on the key legislative issues and activities that the new Administration and the 117th Congress are working on in 2021. Bob and Meredith will discuss anticipated policy proposals that may impact the programs and benefits on which many vulnerable Americans rely. Find out how your stories can make a difference in these debates!

    This Washington Update will bring information and referral professionals up to date on the key legislative issues and activities that the new Administration and the 117th Congress are working on in 2021. Bob and Meredith will discuss anticipated policy proposals that may impact the programs and benefits on which many vulnerable Americans rely. Find out how your stories can make a difference in these debates! 

    Objectives:

    • Current legislative proposals for stimulus and recovery
    • Describe potential policy proposals that Congress and the President may focus on this year
    • Describe recent policy actions that have been taken
    • Discuss ways in which I&R professionals can help advocate for federal policy

    Meredith Ponder Whitmire

    Vice President

    Matz, Blancato and Associates

    Meredith Whitmire is the Vice President of Matz, Blancato and Associates in Washington, DC. For over eight years, she has specialized in policy analysis and development in the aging and healthcare fields. She attended Georgetown University, where she received her law degree and BA in American Studies. She is passionate about helping people use their personal experiences to advocate for federal policy change. In her spare time, she enjoys cooking and playing fetch with her cats.

    Catherine Rea

    AIRS President, Heart of Florida United Way, Orlando, Florida

    Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee

    Bob Blancato

    President

    Matz, Blancato and Associates

    Bob Blancato is the President of Matz, Blancato and Associates in Washington, DC. Bob’s prior work history includes 17 years as a staffer in Congress and an appointment by President Clinton to be the Executive Director of the 1995 White House Conference on Aging, one of four he has participated in. He is passionate about trying to make a difference through public policy advocacy for those who don’t have as strong a voice. In his spare time, he enjoys a good run and escaping to Cape Cod to be near the ocean.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • Service Delivery: Serving Diverse Communities

    Contains 15 Component(s), Includes Credits

    I&R agencies aim to serve everyone and aim to serve everyone equally.

    I&R agencies aim to serve everyone and aim to serve everyone equally. Some people face ongoing systemic barriers to accessing services that relate to an ethnic/racial/religious/cultural background which creates additional vulnerability. They may sometimes require more help because of that vulnerability. It is essential to act with positive respect toward people from all backgrounds and circumstances. Nothing less is acceptable.

    • Register
      • Gold/Silver/Individual - $12
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $12
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $8
      • Non-Member - $16
    • More Information
  • Service Delivery: Serving People with Mental Health Disorders

    Contains 15 Component(s), Includes Credits

    Despite increased awareness, there remains a stigma about mental health disorders and a lack of understanding of about mental health. This interactive course provides general, introductory information on the nature and types of mental health disorders, the services that are available to individuals and their families/caregivers, and how to best communicate to those clients with empathy and confidence. This course is for Community Resource Specialists and is relevant to those who are new to this role as well as experienced team members who need a refresher.

    Despite increased awareness, there remains a stigma about mental health and a lack of understanding of what the term “mental disorder” really means in either a broad or a narrow sense.

    This interactive course provides general introductory information on mental health disorders and the services available to affected individuals. It is primarily intended for staff at Information & Referral (I&R) organizations that need the ability to handle a wide range of clients and disorders, including those involving mental health concerns. However, as a basic course, it has relevance to anyone within the human services sector who is not a specialist in mental health and related issues.

    This course is primarily for Community Resource Specialists.

    When you have successfully completed this course, you will be able to:

    • Describe the nature and types of major mental disorders (e.g., depressive disorders, bipolar and related disorders, schizophrenia spectrum and other psychotic disorders, anxiety disorders, etc.).
    • Communicate more effectively with persons who have a mental disorder/disorders.
    • Explain the basic structure of services available to persons with mental disorders.
    • Register
      • Gold/Silver/Individual - $12
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $12
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - $8
      • Non-Member - $16
    • More Information