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  • Contains 6 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    The language we use is powerful and can reveal hidden assumptions we might not realize we have. Our words can be hurtful even when will-intended. This webinar is designed to allow participants to explore new ideas, ask questions and challenge some assumptions about what it means to live with a disability. Ableism shows up in our organizations whether we intend it to or not; this webinar invites professionals to learn new ways of thinking and talking about disability

    Miranda Grunwell

    Community Education Coordinator

    Disability Network Southwest Michigan, Kalamazoo, Michigan

    Miranda Grunwell has worked as an advocate and educator in the disability rights field for more than two decades.  Miranda has a Bachelor’s Degree in Psychology from Grand Valley State University and is the current Community Education Coordinator for Disability Network Southwest Michigan.  As a person with a learning disability, she knows first-hand the challenges facing people with disabilities living in an ableist world.  Miranda is dedicated to building a community where all people benefit with full access and inclusion.  Miranda’s expertise includes educational presentations for young adults with and without disabilities, professional development, and DEI staff training. 

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 4 Component(s), Includes Credits

    NOTHING matter more in a disaster than relationships. And the relationships you lean on are built during "fair weather days". Trying to create relationships with other key players in your area or other I&R organizations during a disaster will never work. The second most important thing is taking the steps needed to prepare you and your team in every way to be ready to continue operations and respond. Even that can benefit from the lessons learned by others. Welcome Chad Veeser, the Emergency Management Officer​ from Michigan 211 and some new friends from coast to coast who have learned from previous responses and strengthened their teams and their relationships locally and nationwide (Catherine Rea, Florida; Robin Pokojski - Oklahoma; Janna Shoe - Texas and Kinglsay Zelee - Hawaii). Then we will spend some time with a FEMA rep and NVOAD rep who will tell us what we can expect from their organization during an actual repsonse and answer your questions!

    (2 hour session)

    NOTHING matter more in a disaster than relationships. And the relationships you lean on are built during "fair weather days". Trying to create relationships with other key players in your area or other I&R organizations during a disaster will never work. The second most important thing is taking the steps needed to prepare you and your team in every way to be ready to continue operations and respond. Even that can benefit from the lessons learned by others. 

    Welcome Chad Veeser, the Emergency Management Officer from Michigan 211 and some new friends from coast to coast who have learned from previous responses and strengthened their teams and their relationships locally and nationwide (Catherine Rea, Florida; Robin Pokojski - Oklahoma; Janna Shoe - Texas and Kinglsay Zelee - Hawaii). 

    Then we will spend some time with a FEMA rep and NVOAD rep who will tell us what we can expect from their organization during an actual repsonse and answer your questions!

    Chad Veeser

    Emergency Management Officer

    Michigan 2-1-1, Traverse City, Michigan

    Chad Veeser has been the Emergency Management Officer for Michigan 2-1-1 since October 2021, also supporting 2-1-1 in the State of Michigan in times of disaster as part of his work with the Michigan Community Service Commission since 2014. He has directed National Service teams and volunteer groups from around the nation during the extensive Southeast Michigan Flooding of 2014, helped with the management of water donations for the State of Michigan during the Flint Water Crisis and Recovery, and supported responses and recoveries through a dozen other weather and manmade disasters and emergencies. These events have led him to work with corporate and foundation leaders, local and regional government, Michigan VOAD, Michigan’s Emergency Management and Homeland Security Division, and FEMA and other federal partners, along with previous roles as a volunteer and donations director and in foundation management, over the past 15+ years. Chad lives in Traverse City, is married to Catherine, with two sons - Nathan and Nolan, and enjoys hiking and kayaking in the beauty of Northern Michigan!

    Chiara Cameron-Wood

    AIRS Director, Training and Education

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    Catherine Rea

    AIRS President/Vice President for 211

    Heart of Florida United Way, Orlando, Florida


    Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee

    Janna Shoe, LBSW-IPR, CRS

    Outreach & Disaster Coordinator

    United Way of Greater Houston, Coastal Bend (Corpus Christi) Region, Texas


    Janna Shoe is the Outreach & Disaster Coordinator for United Way of Greater Houston, 211 Texas/United Way HELPLINE, Coastal Bend Region. She has over 25 years experience in outreach and disaster response as an AIRS Certified Community Resource Specialist and AIRS Disaster Team Response Member In addition, Janna has served on the Texas Alliance of Information & Referral Systems (TAIRS) board as past president, AIRS Disaster Committee as co-chair and presented training topics at TAIRS/AIRS conferences. Her love of brochures and a local UW printed I&R directory brought her into the 211 Texas network. In her spare time, she enjoys reading historical fiction, 300 or below count puzzles, and occasional "pet therapy" with her rescue cat, Pumpkin if she's so inclined.

    Kingslay Zelee

    Program Manager

    Aloha United Way, Honolulu, Hawaii

    King Zelee works at Aloha United Way 211, and is a Program Manager with a CRS-D/C certification. Originally when he was hired,  he handled contacts and still handles them when needed or to demonstrate. He graduated from the University of Minnesota-Twin Cities in a major he created himself - Leadership Studies, Sociology and youth Development and Research. During his time there, he also created a 4-year college retention program for the University YMCA for first-generation, low income, minority students. In his spare time he enjoys reading and doing more research on a variety of topics that interest him. 

    Robin Pokojski

    Vice President of Community Partnerships

    United Way of Greater St. Louis, St. Louis, Missouri

    Robin Pokojski is the Vice President of Community Partnerships at United Way of Greater St. Louis and leads the 2-1-1 Navigation Center, St. Louis Regional Housing Helpline and the Intellectual and Developmental Disability (IDD) Helpline as well as various other projects and functions. In her 13 years of experience at United Way, she has filled many roles, from Resource Manager to Call Center Manager and Director to Director of Data and Project Management. She has achieved her Call Center Manager Certification through RCCSP and has earned both AIRS CRS and CRS-D certifications throughout her years. Robin has some garnered some experience presenting at both local and national conferences on topics such as Disaster Response, AIRS Taxonomy, 2-1-1 Partnerships and more. She is a graduate from Southern Illinois University with a BS in Psychology. In her spare time she plays copious amounts of video games recommended by her son and spends way too much time with her two dogs.

    Katherine Boatwright

    Director of Operations

    National Voluntary Organizations Active in Disaster (VOAD), Brooklyn, New York

    Katherine Boatwright is the Director of Operations for National Voluntary Organizations Active in Disaster (VOAD), a national association of over 150 members who specialize in the voluntary disaster response and recovery industry in the United States. As part of her role at National VOAD, Katherine provides strategic direction and ensures effective execution of all programs and operations across the organization. Ms. Boatwright is a non-profit management professional with extensive experience in disaster response, volunteer management, and partnership building. Ms. Boatwright holds a Master’s degree in Nonprofit Management from New School University and a Bachelor’s degree from the University of Florida. In her spare time, she enjoys cooking new recipes and exploring new neighborhoods in Brooklyn, where she resides with her husband and son.

    Jeannie Moran Gardner

    Senior Individual Assistance Analyst

    FEMA, Region V

    Jeannie is the Senior Voluntary Agency Liaison and the Community Services Lead for FEMA Region V. During her time at Region V, Jeannie has focused on building capacity her states, leveraging opportunities for her voluntary agencies through other federal agency support and philanthropic organizations. She deployed to multiple incidents including the Flint Water Crisis, Hurricane Maria – Puerto Rico, and many floods. Prior to being the VAL, Jeannie spearheaded FEMA HQ’s initiatives related to youth preparedness across the nation, including the establishment of FEMA’s Youth Preparedness Council and the release of the National Strategy on Youth Preparedness. Prior to FEMA, Jeannie was the Director of the District of Columbia Mayor’s Office on Volunteerism where she oversaw the implementation and sustainment of disaster training programs for citizens of the Nation’s capital and coordinated all efforts around the Volunteer & Donations Management Support Function built within the District Response Plan. Jeannie holds a Master of Science degree in Homeland Security.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - $5
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 8 Component(s), Includes Credits

    Go beyond traditional Diversity, Equity, and Inclusion practices to boldly create a lasting impact, awareness, cognitive thinking skills, and cognitive dissonance in this powerful DEIB symposium led by Modern Day DEIB Pioneers and Champions J. Lamont Harris and Camica Credle, as they will be joined by DEIB Pioneers and Champions Letha King-Brooks, Joe Lugo, and Josh Rich as they present “Check Your Blindspot” A Masterclass On Diversity, Equity, Inclusion, and Belonging. This 3 hour symposium will engage individuals of all I&R roles in identifying and dismantling the “ism’s” to bring Equity in the Workplace and Community.

    Go beyond traditional Diversity, Equity, and Inclusion practices to boldly create a lasting  impact, awareness, cognitive thinking skills, and cognitive dissonance in this powerful DEIB symposium led by Modern Day DEIB Pioneers and Champions J. Lamont Harris and Camica Credle, as they will be joined by DEIB Pioneers and Champions Letha King-Brooks, Joe Lugo, and Josh Rich as they present “Check Your Blindspot” A Masterclass On Diversity, Equity, Inclusion, and Belonging. This 3 hour symposium will engage individuals of all I&R roles in identifying and dismantling the “ism’s”  to bring Equity in the Workplace and Community.

    • “Check Your Blindspot” A Masterclass On Diversity, Equity, Inclusion, and Belonging Hosted By J. Lamont Harris and Camica Credle
    • We can do it too! “Sexism” From Lens to Lens – Letha King-Brooks
    • “Racism” A Call for a Cure Through Awareness – Joe Lugo
    • “Ageism” A Generational Perspective – Josh Rich
    • Panel Q&A


    Please note that the symposium is included in the full 3 day registration for the Virtually Yours Airs Conference.

    J Lamont Harris

    CEO

    Curtis - Harris Education Foundation, Atlanta, Georgia

    J. Lamont Harris is CEO of the Curtis-Harris Education Foundation and Executive Director with The John Maxwell Team. He currently works with Fortune 500 businesses, religious organizations, government departments, and school districts. He is a Diversity, Equity, and Inclusion Leader, and expert, a in his field. He is one of the most talented and gifted business coaches, personal transformation coach, motivational teachers, and speakers in the United States today, as his material and presentation delivery continues to be recognized as one of the most practical, comprehensive, and transformational available anywhere today, as he has the ability to change the way we think about things, feel about things, and to make positive changes for all. He is a Life Member of Omega Psi Phi Fraternity, Inc. and enjoys spending his time traveling with his family and serving youth in the Metro Atlanta area.

    Camica Credle

    Chief Equipping Officer of Credle Consulting

    Credle Consulting, Toano, Virginia

    Camica Credle is the Chief Equipping Officer of Credle Consulting, President of Evolve YOUth, and Chief Executive of Credle Insurance Solutions Group in Toano, Virginia. Camica is a certified inspirational speaker, trainer, coach, and parent/family coach. She is a certified Human Behavioral (DISC) Consultant and a Life and Health Insurance Agent. She has a Bachelor of Science in Public Relations with a minor in Marketing and Criminal Justice. Camica continued post-graduate studies at Liberty University in Lynchburg, Virginia and obtained her Master of Science in Human Service Counseling/Life Coaching and Master of Arts in Management. Her mission is to impact and influence lives to help youth and adults reach their full potential and live a life of significance. In her spare time she enjoys spending time with family and volunteering to be an advocate for senior and young adults.

    Letha King-Brooks

    Supervisor of School Improvement

    Newport News Public Schools, Newport News, Virginia

    Mrs. Letha King Brooks is currently the Supervisor of School Improvement for Newport News Public Schools (NNPS) in Newport News, VA, where she successfully monitors a budget of over $5.2 million in federal grant funding while ensuring compliance with state and federal accountability systems. Before returning to NNPS in December 2019, Mrs. Brooks was the Director of Curriculum and Instruction for the Virginia Department of Juvenile Justice where she was responsible for teaching and learning and successfully implemented a personalized learning model of instruction for incarcerated youth. Prior to that, she was employed in NNPS for 16 years where she traversed many roles of leadership to include Mathematics Teacher, Department Chair, Assistant Principal of Instruction, STEM Magnet Director, and Supervisor of Curriculum and Instruction for Secondary Mathematics. 

    Mrs. Brooks has written curriculum for grades 6 – 12 and presented on curricular topics at state and national conferences. She has organized and facilitated multiple professional development events and created multiple instructional guides and handbooks for her teams. Mrs. Brooks has also served as an adjunct mathematics instructor at Thomas Nelson Community College.

    Mrs. Brooks completed the Aspiring Superintendent’s Program at Virginia Polytechnic Institute and State University, holds a Master’s in Educational Leadership from Regent University, and a Bachelor’s in Mathematics from Christopher Newport University. She is also a proud graduate of NNPS. She is a Certified Speaker, Coach, and Trainer with the John Maxwell Team and a Certified Diversity, Equity, Inclusion, and Belonging Facilitator and Senior Advisor with LionheartHR.

    Joe Lugo

    Lead Pastor

    Oasis Church, St. Petersburg, Florida

    Joe Lugo is a best selling author and the lead pastor for Oasis, the Spanish ministry of Countryside Christian Center in Florida. He also leads the deaf ministry and serves in the English side of church. He is known for his passion for the Latino and Deaf communities, as he spends the majority of his time serving there. Joe has a passion for learning, having completed two degrees and in the process of completing another. He is a Certified Speaker, Coach, and Trainer with the John Maxwell Team and a Certified Diversity, Equity, Inclusion, and Belonging Facilitator and Senior Advisor with LionheartHR.

    Josh Rich

    Senior Advisor

    LionheartHR, Tampa, Florida

    Josh Rich Serves as a consultant on Diversity, Equity & Inclusion initiatives and helps develop training and staff development programs that align with various business initiatives. Josh Provides human capital leadership to organizations and assists with talent management, strategy & planning, talent acquisition, HR business operations.

    Created and launched Diversity and Inclusion program, “Another Seat at The Table” in July 2020.
    ASATT program currently has over 500 facilitators across 4 continents (North America, Africa, Asia, and Europe).
    Training is utilized to train Government employees/contractors, Police Departments, Chambers of Commerce, and Private businesses (including Fortune 500s).
    Coach, mentor, and guide facilitators as they prepare to present to various clients.

    He is a Certified Speaker, Coach, and Trainer with the John Maxwell Team and a Certified Diversity, Equity, Inclusion, and Belonging Facilitator and Senior Advisor with LionheartHR.

    • Register
      • Commercial Associate/Consultant Associate - $15
      • Gold - $15
      • Non-Member - $30
      • Platinum - $15
      • Subscriber - $15
      • 211Brevard - $15
      • 211Broward - $15
      • 211MRCPL - $15
      • 211PBTC - $15
      • Autism Speaks - $15
      • AUW 211 - $15
      • bc211 - $15
      • Connect MatSu - $15
      • DRCOG - $15
      • DupageCo - $15
      • Epilepsy Foundation - $15
      • GTCUW - $15
      • HFUW211 - $15
      • Inland SoCal 211 - $15
      • ITRC - $15
      • Massachusetts Rehabilitation Commission - $15
      • NC211 - $15
      • Ontario 211 - $15
      • UWMidlands211 - $15
      • VA 211 - $15
      • Washington211 - Free!
      • Washington DSHS - $15
    • More Information
  • Contains 3 Component(s), Includes Credits

    This program will share best practices for 211's collaboration with local Continuums of Care in moving those experiencing homelessness to permanent housing. Our "no wrong door" approach guides individuals and families through the myriad of services available to them. This is a problem solving focused webinar and is best for leadership roles who construct programs and create policy.

    This is a problem solving focused webinar and is best for leadership roles who construct programs and create policy. 

    This program will share best practices for 211's collaboration with local Continuums of Care in moving those experiencing homelessness to permanent housing. Our "no wrong door" approach guides individuals and families through the myriad of services available to them. 

    After this webinar, attendees...

    • Will have an understanding of how 211 can work in tandem with Continuums of Care and Balance of State to assist moving those experiencing homelessness into permanent Housing
    • Will have a better understanding of the different definitions of homelessness and how that affects program eligibility
    • Will be familiar with how homeless service providers interact with each other through Homeless Management Information Systems

    Candace Muncy

    211 Coordinator

    United Way of the Chattahoochee Valley, Columbus, Georgia

    Candace Muncy is the 211 Coordinator for United Way of the Chattahoochee Valley in Columbus, Georgia. She has previously served on the National 211 Steering Committee, serves on the Taxonomy Steering Committee and is a Certified Resource Specialist-Database Curator. She attended Georgia College and State University where she obtained a degree in International Relations. After volunteering with a local Point In Time count, Candace found her passion in working with those experiencing homelessness. In her spare time, Candace is a published author and loves to bake; much to her coworkers' delight.  

    Terry Gallups

    Director of Home For Good

    United Way of the Chattahoochee Valley, Columbus, Georgia

    • Register
      • Commercial Associate/Consultant Associate - Free!
      • Canadian - Free!
      • Wyoming211 - Free!
      • Military - Free!
      • Silver - Free!
      • Individual - Free!
      • Gold - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
    • More Information
  • Contains 4 Component(s), Includes Credits

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping, how talking to friends about the problem can be maladaptive coping, and explore a 3X3 model of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    (45 minute session)

    There are (what feels like) countless articles, videos and even websites that tell you they have a mythical and magical list of things you can do or practice that will make you resilient (I’ll wait here a minute while you google it to verify my claim). Although those lists can be helpful in their own way, they can also be misleading by making you think that if you have checked all the boxes on the list...you are indeed resilient. Which is actually not true. 

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. 

    Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping and how talking to friends about the problem can be maladaptive coping. We will further outline and explore a 3X3 model (see takeaways below for additional details) of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    Please make sure you have your phone handy, as well as a paper and pen for drawing out the model for your reference and to add personal notes and reflection. I also highly recommend having a snack on hand you enjoy :) 

    Key Takeaways:

    • Understand what makes a coping mechanism adaptive or maladaptive (spoiler...it's not what you think)
    • Outline the 3 mindsets that are linked to resilient outcomes and that allow you to focus on the task at hand in a constructive way
    • Outline “The Sequence” - 3 sets of questions that help you determine what you need to do for yourself in a specific situation to get closer to a resilient outcome
    • Outline the 3 systems/layers of resilience (internal, coping and pursuits, external) and brainstorm a list of what resources you already have access to in those systems and which ones you could cultivate
    • Use the MSMR tool/app to scientifically and empirically evaluate the potential for your own resilient outcomes based on what resources in each system you have access to now

    Chiara Cameron-Wood

    AIRS Director, Training and Education

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - $5
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 2 Component(s)

    Life is hard. Change happens. Expectation can get flipped on its head. How do we best navigate the ups and downs (especially the downs) of life? Janice Burt​ will talk about some tools and concepts that have helped her get through and rise above the pain and obstacles inherent in life itself. Her goal is to have you walk away feeling uplifted, supported, encouraged, and hopeful. The best is yet to come!

    (1 hour and 30 minute session)

    This session will begin with our AIRS Annual General Meeting where we will review important pieces of federally required disclosures and introductions to board members. Facilitated by Catherine Rea, AIRS Board President.

    Following Catherine's remarks, we will enjoy an inspiring closing conversation with Janice Burt about flowing through change, walking through fears, and stepping into the best you. She will talk about some tools and concepts that have helped her get through and rise above the pain and obstacles inherent in life itself. Her goal is to have you walk away feeling uplifted, supported, encouraged, and hopeful. The best is yet to come!

    Janice Burt

    spanishjanice.com

    Spanish Janice, Sacramento, California

    Janice Burt, aka Spanish Janice, is a court certified Spanish interpreter, voiceover artist, actress, yoga instructor, author, and inspirational speaker. Her purpose in life is to encourage, uplift, and unite people through the power of words and an example of authenticity, action, and love. After going through a devastating divorce and hitting rock bottom, she decided to create a life she was actually excited about living. Since then, it’s been non-stop adventures, walking through fear, and discovering peace and contentment. She believes that we are more powerful than we know. Her desire is to inspire us all to live fully, passionately, and authentically.

    Catherine Rea

    AIRS President/Vice President for 211

    Heart of Florida United Way, Orlando, Florida


    Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee

    Clive Jones

    AIRS Executive Director

    AIRS, Victoria, British Columbia

    Clive Jones is the current Executive Director of AIRS. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a newswriter, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in both Broadcast Journalism and Call Centre Management.

    Lindsay Paulsen

    211 Data Resource Manager

    United Way of the Midlands, Omaha, Nebraska

    Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.

    Patrick Rogers

    AIRS Board Treasurer

    Deltona, Florida

    Deltona, Florida

    (Formerly Human Services Coalition of Tompkins County, Ithaca, New York)

    David Jobe

    Assistant Vice President

    211 Texas/United Way Helpline, Houston, Texas

    David is the Assistant Vice President of 211 Texas/United Way Helpline. During his 17 years with United Way David has focused on providing quality operations, establishing new community partnerships and effective technology for the rapidly growing 2-1-1 service, the largest in the country. Through his leadership, the Helpline has increased its work in disaster recovery and participates in many preparedness activities for hurricane awareness, pandemic flu, and other catastrophic events.

    Prior to joining the United Way, David served as the Director of Crisis Intervention of Houston, a 24/7 suicide prevention and mental health hotline.

    He received a Bachelors and Masters Degree in Social Work from the University of Houston and is a Licensed Master Social Worker. He serves as a field instructor for the University of Houston, University of Texas at Austin and Baylor University Graduate Schools of Social Work. And is serves as a board member and President elect of the Alliance of Information and Referral Services.

    In his spare time he enjoys running, traveling and spending time with his wife and their two cats.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - $5
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Dr. Kathy Gruver will speak to us about how being positive can improve health outcomes, increase productivity, and enhance life satisfaction.

    Dr. Kathy Gruver will speak to us about how being positive can improve health outcomes, increase productivity, and enhance life satisfaction. She will focus on the following objectives:

    • Learn to live life to its fullest and ‘go for it’
    • Examine the role of perception and focus in our interpretation of events
    • Reframe the stories of your life for more resilience, happiness, and satisfaction
    • Make changes in your viewpoint to see the positive in any situation
    • Discover how to find the choices available to you every time
    • Experience affirmations, visualization, and mindfulness and how they make all the difference in how we view our world
    • Look at the role of gratitude in changing focus
    • Practice cognitive restructuring, which gives us options in how we focus our view

    Dr. Gruver will end our opening session with a 15 minute Q&A for those who wish to stick around for a few extra minutes. (Read more about Kathy on the PRESENTER tab!)

    Kathy Gruver

    KathyGruver.com

    KathyGruver.com, Santa Barbara, California

    Kathy Gruver is an award-winning author, professional speaker, and coach with over 30 years of experience in mind/body medicine and human behavior. An entertainer and educator imbuing all of her programs with practicality and passion.

    With a West Coast mentality and an East Coast delivery her humorous, down to earth and engaging style has captivated hundreds of audiences on four continents, three cruise ships and a handful of islands. It’s been her true honor to have delivered two TEDx talks.

    Kathy has written eight books which have garnered 12 awards, hosted a TV series based on her first book, developed a stress reduction program for the US military, and cohosts the Fire and Earth Podcast. She has penned countless articles and appears regularly as a guest on radio, TV and in print media. She recently appeared on the Dr. Phil Show. She has earned her PhD in natural health and has studied mind-body medicine at the famed Benson Henry Institute for Mind-Body Medicine at Harvard. Kathy currently lives in Santa Barbara, California with her boyfriend, her guinea pig Listo and her cat Aleister. For fun and stress relief Kathy does flying trapeze and plays dungeons and dragons.

    Emily Szajda

    Instructor

    Office Meet Yoga, Chicago, Illinois

    Emily Szajda, yoga/meditation instructor published author, professional speaker, chef, and sports nutritionist left “Corporate America” and jumped into the abyss of the unknown when she moved abroad to Belgium in 2013. Seizing opportunities, taking the risk unveiled new and profound life experiences that have shaped her teachings and educational programs. Emily provides training and lectures across the United States, The United Kingdom, and Europe.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - $5
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Product not yet rated Contains 1 Component(s)

    Join in a group meditation to set intention and focus your day!

    Join in a group meditation to set intention and focus your day!

    Kathy Gruver

    KathyGruver.com

    KathyGruver.com, Santa Barbara, California

    Kathy Gruver is an award-winning author, professional speaker, and coach with over 30 years of experience in mind/body medicine and human behavior. An entertainer and educator imbuing all of her programs with practicality and passion.

    With a West Coast mentality and an East Coast delivery her humorous, down to earth and engaging style has captivated hundreds of audiences on four continents, three cruise ships and a handful of islands. It’s been her true honor to have delivered two TEDx talks.

    Kathy has written eight books which have garnered 12 awards, hosted a TV series based on her first book, developed a stress reduction program for the US military, and cohosts the Fire and Earth Podcast. She has penned countless articles and appears regularly as a guest on radio, TV and in print media. She recently appeared on the Dr. Phil Show. She has earned her PhD in natural health and has studied mind-body medicine at the famed Benson Henry Institute for Mind-Body Medicine at Harvard. Kathy currently lives in Santa Barbara, California with her boyfriend, her guinea pig Listo and her cat Aleister. For fun and stress relief Kathy does flying trapeze and plays dungeons and dragons.

    Emily Szajda

    Instructor

    Office Meet Yoga, Chicago, Illinois

    Emily Szajda, yoga/meditation instructor published author, professional speaker, chef, and sports nutritionist left “Corporate America” and jumped into the abyss of the unknown when she moved abroad to Belgium in 2013. Seizing opportunities, taking the risk unveiled new and profound life experiences that have shaped her teachings and educational programs. Emily provides training and lectures across the United States, The United Kingdom, and Europe.

    • Register
      • Canadian - $5
      • Commercial Associate/Consultant Associate - $5
      • Gold - $5
      • Individual - $5
      • Military - $5
      • Non-Member - $10
      • Platinum - $5
      • Silver - $5
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 4 Component(s), Includes Credits Recorded On: 08/17/2017

    This webinar is best for anyone of any level who fulfills or supervises the role of Community Resource Specialist and wants to learn more about and be able to identify the different personalities of potential problem callers who have trouble realizing their own potential.

    When people need help and don’t know where to turn, they follow the yellow brick road to their local I&R Wizard and expect a miracle. Experienced I&R Specialists know there isn’t any magic - just hard work and a lot of resources. This session, presented by Richard Smith of Senior Resources of Guilford, based in Greensboro, North Carolina, will help I&R Specialists identify the different personalities of potential problem callers who have trouble realizing their own potential. Whether they are Cowardly Lions, Scarecrows or Tin Men, you will better understand how to overcome barriers and empower your callers to combine your referrals with their own resources and problem-solving skills to get to where they are going.

    • Register
      • Commercial Associate/Consultant Associate - Free!
      • Canadian - Free!
      • Wyoming211 - Free!
      • Military - Free!
      • Silver - Free!
      • Individual - Free!
      • Gold - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • Autism Speaks - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • ITRC - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
    • More Information