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  • AIRS Webinar - The Spectrum of Support for Clients with Brain Injury

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 08/11/2020 at 7:00 PM (EDT)

    Attendees will learn: · What a brain injury is · How it impacts the survivors’, families’, and communities’ lives · What resources and information are available

    Attendees will learn:

    ·       What a brain injury is

    ·       How it impacts the survivors’, families’, and communities’ lives

    ·       What resources and information are available  

  • Service Delivery: Serving People with Mental Health Disorders

    Contains 9 Component(s), Includes Credits

    Despite increased awareness, there remains a stigma about mental health disorders and a lack of understanding of about mental health. This interactive course provides general, introductory information on the nature and types of mental health disorders, the services that are available to individuals and their families/caregivers, and how to best communicate to those clients with empathy and confidence. This course is for Community Resource Specialists and is relevant to those who are new to this role as well as experienced team members who need a refresher.

    Despite increased awareness, there remains a stigma about mental health disorders and a lack of understanding about mental health. This interactive course provides general, introductory information on the nature and types of mental health disorders, the services that are available to individuals and their families.caregivers, and how to best communicate to those clients with empathy and confidence. This course is for Community Resource Specialists and is relevant to those who are new to this role, as well as experienced team members who need a refresher. 

  • AIRS Webinar - Social Media Swagger

    Contains 3 Component(s), Includes Credits

    Everyone knows that social media marketing is important in today’s world. But do you know how to set up a strategy or analyze your posts’ performance to make the most of your social media? Having a clear direction and mapping out your goals will make your social media efforts more efficient and much less stressful! Join us as we go through the process of developing a social media strategy that focuses on brand awareness and ultimately the usage of our 2-1-1 services.

    Everyone knows that social media marketing is important in today’s world. But do you know how to set up a strategy or analyze your posts’ performance to make the most of your social media? Having a clear direction and mapping out your goals will make your social media efforts more efficient and much less stressful! Join us as we go through the process of developing a social media strategy that focuses on brand awareness and ultimately the usage of our 2-1-1 services.

    Objectives:

    By the end of the webinar attendees will….

    • Understand the importance of social media marketing goals and key performance indicators
    • Be able to follow best practices for nurturing your audience and amplifying your efforts
    • Learn tips for curating content and writing copy that works best for your organization
    • Understand social media analytics and the importance of tracking data over time

    Join Erin Murray and Lorelei Harris from Lady Moxie Design and Sabrina Lane from Wyoming 211 as our guest presenters! Learn more about them on the "Presenter(s)" tab!

    Erin Murray

    Owner/Creative Director

    Lady Moxie Design helps inspired small business owners bring their vision to life through strategic branding, website and social media services that lead to purposeful, focused impact.

     

    Erin Murray is the Founder and Creative Director of Lady Moxie Design, LLC, a digital agency that serves clients across the globe. She has been an independent business owner since 2009, transitioning to business services and creative design in early 2016. Since then, she has helped over 30 businesses elevate their purpose and amplify their expertise through intimate collaboration and strategic brand development. When she’s not helping small businesses work toward creative solutions, you can find her rummaging through vintage treasures, exploring different cultures through food, and traveling the world as a military spouse.

    Sabrina Lane

    Executive Director, Wyoming 211 Inc.

    Sabrina Lane is the Executive Director for Wyoming 2-1-1 located in Cheyenne, Wyoming. She started her non-profit career in 2000 with the Laramie County Community College Foundation where she served as both the Associate Director and Executive Director and was responsible for operational and financial management, strategic planning, donor development, engagement and stewardship. Sabrina attended the University of Phoenix where she obtained her bachelor’s in business administration and master’s in accountancy. Sabrina enjoys camping, hiking, and kayaking and just being outdoors. Most important to Sabrina is spending time with her two beautiful daughters, Carissa, 28 and Hanna, 21. 

    Lorelei Harris

    Social Media Strategist at Lady Moxie Design

    Lorelei Harris is an above-average-height social media strategist for Lady Moxie Design. She has created content and led communications strategy for numerous media outlets, the U.S. Air Force and U.S. Army, and a multitude of mission-driven organizations, both tall and small. Lorelei is passionate about helping people and organizations identify their voice and reason, forge intention-driven content, and connect with the right people at the right time. Over the last decade, Lorelei has lived in three countries, five U.S. states, and eight cities.

  • Coffeehouse Conversations With Josh and Chiara Season 2 - The Housing Cliff

    Contains 4 Component(s)

    Grab a snack and a drink in your favorite mug, and join Josh and Chiara for a new series of conversations! This season we will focusing on the impending (and terrifying) "Housing Cliff" and what we can do to help our callers as the moratoriums end and housing for thousands upon thousand of Americans comes into question. We'll be checking in with experts in the field, covering the legal side of evictions, financial literacy. housing diversion programs and screening and processing applications for rent assistance. The series will end with a group Zoom call to process everything we've learned and support each other as we face this crisis after the crisis. Register once and attend all 4 sessions! You can attend as part of the live studio audience or listen to the recording later at your own convenience.

    Grab a snack and a drink in your favorite mug, and join Josh and Chiara for a new series of conversations! This season we will focusing on the impending (and terrifying) "Housing Cliff" and what we can do to help our callers as the moratoriums end and housing for thousands upon thousand of Americans comes into question.  We'll be checking in with experts in the field, covering the legal side of evictions, financial literacy. housing diversion programs and screening and processing applications for rent assistance. The series will end with a group Zoom call to process everything we've learned and support each other as we face this crisis after the crisis.  

    Register once and attend all 4 sessions! You can attend as part of the live studio audience or listen to the recording later at your own convenience

    Chiara Cameron-Wood

    AIRS Director, Knowledge and Training

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    Joshua B. Pedersen

    211 Director, Network Operations & Performance at United Way Worldwide

    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  

    Edward Perry

    Vice President of Programs and Services at 211 Tampa Bay Cares

    Edward began his journey in the health and human service field at 8 years old when he began volunteering at the Veterans Administration Hospitals throughout Miami-Dade, Fort Lauderdale, and West Palm Beach. Today, he works as the Vice President of Programs and Services at 211 Tampa Bay Cares located in Pinellas County, FL. He leads the 211 program staff daily in their work to improve the lives of Florida residents, the training department, and all data interoperability projects. For more than 12 years, he led the Homeless Management Information System (HMIS) project for Pinellas County. Edward is a member of the AIRS Standards Committee and an AIRS Site Reviewer. He also serves on and is a current Co-Chair of the National 211 US Steering Committee. 

    While in South Florida, he graduated from the New World School of the Arts High School and the University of Miami. After moving to Pinellas County, FL, he completed some post-graduate work towards an MBA in Technolgy Management at the University of Phoenix.  Edward is a Certified Resource Specialist Database Curator (CRS-DC) through the Alliance of Information and Referral Systems (AIRS). Also, a Certified Call Center Manager through The Resource Center for Customer Service Professionals (RCCSP). Lastly, he has earned a certificate in Technology Leadership from the Nonprofit Technology Enterprise Network (NTEN) and a certificate in Introduction to Human Centered Design from Acumen+ and Ideo.org. 

    During his years of service, Edward has presented webinars and conferences for Community Action Partnership (CAP) Annual Conference, Florida Alliance of Information and Referral Systems (FLAIRS), Alliance of Information and Referral Systems (AIRS), and the National Human Services Data Consortium (NHSDC).

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    Melody Fowler

    Financial Navigator at Rappahannock United Way

    Melody Fowler has a Master’s of Science in Family and Consumer Sciences specializing in Financial Planning and Counseling.  She is the Financial Navigator for Rappahannock United Way and loves helping people with their finances.  The two main ways she works with the community is through financial education classes/workshops and by providing financial coaching via one-on-one sessions.   The four coaching topics usually covered in classes, workshops, and coaching sessions are: Credit Scores, Budgeting, Savings and Debt Reduction.  Other topics may be requested, examples include: Financial Goal Setting and Learning the Difference Between Various Forms of Investments.

    Noëlle Porter

    Director of Government Affairs for the National Housing Law Project

    Noëlle Porter is the Director of Government Affairs for the National Housing Law Project. She is responsible for managing relationships with Congress and the Administration, organizational policy priority development, and strategic advocacy planning and execution. And she works closely with all of NHLP’s attorneys to monitor and influence federal legislation and regulations. Prior to joining NHLP, Noëlle managed congressional relations for the National Alliance to End Homelessness after beginning her career in health policy. While earning her Master of Public Health from the University of South Florida, Noëlle worked as a case manager for a homeless services provider in Tampa.

    Emily Mirra

    Senior Manager of Grantmaking and Capacity Building at Building Changes

    Emily Mirra (she/her/hers) is a Senior Manager of Grantmaking and Capacity Building at Building Changes, a nonprofit based in Seattle, WA.  Her work involves supporting key strategies that address inequities in the experiences of families and youth in the homeless system.  She is also a certified ESL instructor and attended Vassar College in Poughkeepsie, NY.

    Stina McLamore

    211 Housing Solutions Navigator

    Stina McLamore (she/her/hers) is a Housing Solutions Navigator at South Sound 2-1-1 in Tacoma, WA. Besides working as an Information and Referral Specialist, Stina assists homeless families with children develop a housing solution. Stina loves all kinds of people, and speaks Spanish and Danish.

    Penni Belcher

    Director 211 at United Way of Pierce County

    Penni Belcher (she/her/hers), South Sound 211 Director at United Way of Pierce County, began working in I&R in 2003, as part of the effort to bring 211 to Washington state. She has served in various roles at three AIRS accredited 211 centers, all part of the WA211 system. A proud member of the United Way team for the past 11 years, she’s committed to lifting families out of poverty through innovative resource navigation.

  • AIRS Forum for Database Curators

    Contains 1 Component(s)

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as database curators and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives."

    Adrian Grenier

    "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. 

    This forum is for those who are working  as database curators and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    Mike Santangelo

    Resource Manager at NYC Well

    Mike Santangelo is the Resource Manager for NYC Well in New York City. He graduated with a BA in psychology from Boston University and an MSED in mental health counseling from the University of Miami.  He has been with NYC Well for over 10 years, filling various roles including crisis counselor, mobile crisis referral counselor, peer support specialist, and resource manager. He is passionate about connecting people in the community with valuable resources.  Mike used to be a vocalist in a death metal band that had a record deal.  There is a poem written about him in a published book. 

    Dianne Long

    Community Resource Manager of 211 Texas/United Way Helpline

    • Dianne is the Community Resource Manager of 211 Texas/United Way Helpline at the United Way of Greater Houston.  She and her fantastic team of 5 Resource Specialists manage three databases covering 33 counties including the Houston, Corpus Christi, and Fort Worth parts of Texas.
    • Dianne is a licensed Master Level Social Worker as well as an AIRS Certified Data Curator.  Dianne's Social work background includes Geriatrics, Political, and Health Care Social Work.  In all these experiences, there was never an organization that did not turn to 211 for resource information.  Knowing this, Dianne is passionate about making the information accessible, accurate, and exhaustive.  
    • Before COVID-19 - traveling and hiking were important parts of her off time.  Since COVID-19, reading biographies, histories, and mysteries as well as walking in and around Buffalo Bayou fill her time away from work. 

  • AIRS Forum for Community Resource Specialists

    Contains 1 Component(s)

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working one on one with callers and clients and will focus on the issues deemed most urgent and important by the participants via a pre-event survey. You can take the survey here: https://forms.gle/BRMpc2S3BgCuJiEi9

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives."

    Adrian Grenier

    "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. 

    This forum is for those who are working one on one with callers and clients and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    Lacey Hanson

    ADRC Program and Technical Specialist; Oregon Aging & Disability Resource Connection

    Lacey Hanson is System Subadministrator and I&R/Resource Program Lead for ADRC of Oregon, Portland. She started her I&R career with 211info of Oregon in 2009. She is frequent presenter at AIRS Conferences and the Affiliate Chair for Northwest AIRS. Being an I&R Specialist was the hardest job Lacey ever had and now she loves helping to train and support other I&R specialists so that they can be confident and impactful stewards to their communities.In her free time, Lacey is a metalsmith, making jewelry, knives and small sculpture. She loves 90s and independent hip hop music and all of her dreams are sleepovers.

    Avalon 'Mal' Mallory

    211 Resource Manager; United Way of West Florida

    Avalon “Mal” Mallory is the 211 Resource Manager for 211 Northwest Florida in Pensacola, FL. Mal has volunteered as an I&R specialist at 211 Big Bend, where she did both crisis counseling and I&R, and has worked as an I&R specialist and Resource Manager at 211 Northwest Florida. She believes that a major component to success is knowing how to get access to things you need and enjoys helping people connect to what they need to succeed. When not doting on her beloved cat, she is working towards her life goal of becoming a fluent polyglot!

  • AIRS Webinar - Real People, Ready To Help: Housing and Financial Solutions That Work

    Contains 3 Component(s), Includes Credits

    With rent and mortgage moratoriums ending in the wake of COVID-19, many individuals and families will be facing a housing crisis. Throughout this session, we’ll explore strategies to help individuals identify specific financial challenges, develop a priority budget to address those challenges, and identify resources for ongoing housing and financial support.

    With rent and mortgage moratoriums ending in the wake of COVID-19, many individuals and families will be facing a housing crisis. Throughout this session, we’ll explore strategies to help individuals identify specific financial challenges, develop a priority budget to address those challenges, and identify resources for ongoing housing and financial support.  

    Tara Alderete

    Director, Education and Community Relations; Money Management International

    As the Director of Education and Community Relations at Money Management International (MMI), Tara Alderete is responsible for in-person and online education programs. Tara joined the agency in 2010 as a curriculum development specialist and was instrumental in developing MMI’s online education communities. She has since transitioned to director of education, allowing her to use both her development and facilitation skills to benefit the diverse communities served by MMI, including military service members and veterans, Hispanic audiences, students, and athletes. 

    Based in the Atlanta area, Tara has been sourced as a subject matter expert for Nerdwallet, Bankrate, Fox Business, CreditCards.com, Fox 5 Atlanta, Metro Washington Council AFL-CIO Radio, Atlanta Business Radio, and The Veterans Money Book. She has presented at the Hope Global Forum Annual Meeting, Georgia FBLA State Leadership Conference, VEO Military Women’s Empowerment Summit, and the Coast Guard Transition Assistance Program. 

    Tara is an alumnae of the University of New Mexico, holds a Certificate in Grant Writing from the University of Georgia, and a Certificate in Criterion Referenced Instruction from Mager Associates, Inc. She is an NFCC Certified Financial Educator, a Certified Housing Counselor, and FCRA Certified. She has served on planning committees for Money Smart Week, The Georgia Initiative for Community Housing, and Georgia Department of Family Services Financial Literacy Fair. 

  • AIRS Webinar - COVID Housing Issues for Aging and Disability Populations

    Contains 3 Component(s), Includes Credits Recorded On: 07/06/2020

    ​How has COVID affected housing for older adults and persons with disabilities? This is the conversation you need to join if you you ever take calls from or interact with individuals who are part of these demographics. # covid-19 # coronavirus

    How has COVID affected housing for older adults and persons with disabilities? This is the conversation you need to join if you you ever take calls from or interact with individuals who are part of these demographics. You will hear from these experts in their field: 

    • Lisa Sloane, Technical Assistance Collaborative, gives broad overview of impact of COVID on persons with disabilities’ housing (people with federal housing assistance and people without any housing subsidy) 
    • Linda Couch, LeadingAge, gives broad overview of impact of COVID on persons with older adults’ housing (people with federal housing assistance and people without any housing subsidy)  
    • Noelle Porter, National Housing Law Project, gives deep dive into evictions cliff and possible options for those facing it

    Lisa Sloane

    Senior Policy Advisor at the Technical Assistance Collaborative.

    Lisa Sloane is the Senior Policy Advisor at the Technical Assistance Collaborative. Lisa has previously worked for the nonprofit Elder Cooperative Housing Options (ECHO), the Massachusetts Department of Housing and Community Development and the City of  Somerville’s Housing Division. She attended Harvard Radcliffe College (BA) and the Kennedy School of Government (MPA). At TAC, Lisa manages complex consulting projects for state and federal government agencies,including developing a housing locator system, a state housing bond fund, and a state home modification loan program. She is an expert in the area of fair housing. In her spare time, Lisa likes to hike in the nearby Berkshires and visit with her college age daughter.  During the COVID crisis, she binged on Schitt’s Creek.

    Linda Couch

    Vice President for Housing Policy at LeadingAge in Washington, DC

    Linda Couch is the Vice President for Housing Policy at LeadingAge in Washington, DC. Linda has previously worked at the National Low Income Housing Coalition. She attended the George Washington University (BA) and the University of Connecticut (MPA). Linda focuses her work on expanding and preserving the supply of affordable housing for older adults with low incomes, improving HUD’s programs, and making lasting connections between HUD and HHS programs for older adults. In her spare time, Linda enjoys life with two teenagers, a quiet cat, and a sometimes quiet Saint Bernard.

    Noëlle Porter

    Director of Government Affairs for the National Housing Law Project

    Noëlle Porter is the Director of Government Affairs for the National Housing Law Project. She is responsible for managing relationships with Congress and the Administration, organizational policy priority development, and strategic advocacy planning and execution. And she works closely with all of NHLP’s attorneys to monitor and influence federal legislation and regulations. Prior to joining NHLP, Noëlle managed congressional relations for the National Alliance to End Homelessness after beginning her career in health policy. While earning her Master of Public Health from the University of South Florida, Noëlle worked as a case manager for a homeless services provider in Tampa.

  • AIRS Forum for Managers and Supervisors - How to Have Healthy and Helpful Conversations About Race With Your Team

    Contains 1 Component(s)

    “My motto is: The best things in life are on the other side of a difficult conversation. If we can have the conversation in a better way, we can make meaningful change in the world around us.” - Kwame Christian Please join us for a special edition of AIRS Forum for Managers and Supervisors (and Directors!) where we will take on a crucial aspect of our lives today in North America...how to talk about race in a meaningful and helpful way in a professional setting. So many of us, regardless of race, are wary of how to proceed with this critical, but uncomfortable, conversation.

    “My motto is: The best things in life are on the other side of a difficult conversation. If we can have the conversation in a better way, we can make meaningful change in the world around us.” - Kwame Christian

    Please join us for a special edition of AIRS Forum for Managers and Supervisors (and Directors!) where we will be led through a conversation about discussing race in a meaningful and helpful way in a professional setting. Many of us are wary of how to proceed with this uncomfortable, but critical, conversation. 

    Please take this following survey (https://forms.gle/r7aE3PwMMg4m...). This is an opportunity to share your thoughts about recent events and racial equity in the workplace. Then join a panel of experienced professionals of color where we will frame and address the results of the survey.Questions throughout the entirety of the discussion are encouraged.


    Panelists (see full bios and images on the "Panelist" tab):

    Christopher Moore is the Director of the MAP Program at the Howard County Office on Aging & Independence, as well as the Immediate Past President of Maryland AIRS. He first received his CIRS-A/D certification in 2008. He has worked in Human Services for 21 years, and in Information & Referral for the past 13 years. Chris earned his Bachelor’s Degree in Psychology from Hampton University in 1999 and his Master’s Degree in Management of Aging Services from the University of Maryland Baltimore County’s Erickson School in 2015.

    Maricela Alcala is Chief Executive Officer at Gryphon Place in Kalamazoo, Michigan. She has been in the field of I&R and 2-1-1 since 2005, has a bachelor’s degree in Business Administration/Information Systems from the University of Veracruz (Mexico) and in 2019 founded along with other Latinas in the Kalamazoo area a Latina Leadership Program called “ELLAS” Empowering Latina Leaders Advocates for Success. ELLAS mission is to Empower, Enrich, and Elevate Latina leaders and allies to become bridge builders and influential change agents in Southwest Michigan.

    Carmen Marshall is the Director of Consulting at Maryland Nonprofits where she helps CEOs, boards of directors and teams, to find their way through sensitive conversations about racial and ethnic disparities and board diversity, for example, to bold and progressive action. In addition, she can often be found facilitating workshops on DEI, racial equity, unconscious bias and managing racial conflict in organizations. She holds a Bachelors of Business Administration from Texas Southern University

    Carmen Marshall

    Director of Consulting, Maryland Nonprofits

    Carmen C. Marshall loves working to strengthen and elevate nonprofit organizations. Her expertise in the nonprofit sector incorporates a wealth of on-the-ground experience as an executive director and a consultant helping organizations with building capacity, strategic planning, board governance, fundraising, equity and inclusion, team building, leadership development and change management. She is an expert trainer, facilitator and keynote speaker. 

    Carmen knows first-hand how transformative it can be when people get serious about confronting racism, sexism and the other isms and schisms that divide us in the workplace and community. Informed by her work in civil rights, Carmen is dedicated to working with world changers – organizations and leaders – who are serious about making progress in the area of diversity, equity and inclusion (DEI). “As a country, we don’t necessarily do a good job talking about racial issues. It’s hard. It challenges everyone to look at themselves and the systems of oppression that plague us. And, if we can’t bring ourselves to talk about it, then it is doubtful that we’ll do anything about it”, she says. 

    Through her coaching, facilitation and consulting, she helps those who are committed to establishing an environment or culture where individuals can succeed, grow and thrive regardless of race, ethnicity, identity or gender. Whether at the beginning of their journey or in the midst of a full blown crisis, Carmen steps into the fire with you. She helps CEOs, boards of directors and teams, to find their way through sensitive conversations about racial and ethnic disparities and board diversity, for example, to bold and progressive action. In addition, she can often be found facilitating workshops on DEI, racial equity, unconscious bias and managing racial conflict in organizations. Clients appreciate how she manages these sensitive conversations with finesse and deep respect for the life experiences that all participants bring to the table. Consequently, Carmen has been honored to do this work not only with the Black and White but also, Asian, Asian American, Native American and Latino communities. 

    Her passion is integrating coaching, facilitation and training to call upon the giftedness and greatness in others who work in the nonprofit sector. 

    Specifically, her work is aimed at helping: 

    • Create an awareness, deepen their understanding, then moving to corrective action 

    • Organizations to fulfill their missions 

    • Organizations to deliver greater service to the community 

    • Organizations to raise more money 

    • Boards and staff to step into their power, calling and responsibility. 

    • Organizations to develop systems and processes, with built-in accountability that lead to success and sustainability. 

    Carmen is also the creator of Uncovering and Confronting Racism: Laying the Foundation for Transformative Change, a program designed to help organizations in their equity and inclusion work. Her work with CEOs, boards of directors and teams has earned her the reputation of peaceful gatekeeper and master facilitator. 

    Carmen is also a Standards for Excellence ® Institute licensed consultant. She has served as a member of the Ethics Committee at the Standards for Excellence Institute and is a professional coach certified by Coaching for Transformation (accredited by the International Coaching Federation). 

    Carmen is the former Executive Pastor of the historic Bright Hope Baptist Church in Philadelphia, Pennsylvania (formerly led by the late Congressman William H. Gray III). In that role, she shouldered both the executive and senior pastor responsibilities in the absence of a senior pastor. She is the first woman to lead the congregation in 107 years. She is also the former Executive Director of the National Black Media Coalition. 

    She attended University of Massachusetts at Boston majoring in Economics. She holds a Bachelors of Business Administration from Texas Southern University. 

    Carmen is currently the Director of Consulting at Maryland Nonprofits. 

    Christopher Moore

    Director of the MAP Program at the Howard County Office on Aging & Independence

    Christopher Moore is the Director of the MAP Program at the Howard County Office on Aging & Independence, as well as the Immediate Past President of Maryland AIRS. He first received his CIRS-A/D certification in 2008. He has worked in Human Services for 21 years, and in Information & Referral for the past 13 years. Chris earned his Bachelor’s Degree in Psychology from Hampton University in 1999 and his Master’s Degree in Management of Aging Services from the University of Maryland Baltimore County’s Erickson School in 2015.

    Maricela Alcala

    CEO of Gryphon Place in Kalamazoo

    Maricela Alcala has been in the field of I&R and 2-1-1 since 2005. Before Gryphon Place Maricela she was the Program Director for United Way 2-1-1, in Toledo, Ohio.  Where she oversaw the 2-1-1 and its internal programs. Free Tax Preparation Program, Coordinated Assessment, Critical Identification Program and Family Information Network. Prior to that, Maricela held several positions within United Way including: 2-1-1 Program Manager, Technology Resource Manager and I&R/Resource Specialist. Before joining United Way, Maricela was an Outreach Specialist at Adelante Latino Resource Center assisting Latino/Hispanic families with Drug and Alcohol Prevention. Maricela has been an active member of National AIRS, nominated and accepted to become National Accreditation Reviewer in 2011.  Maricela has a bachelor’s degree in Business Administration/Information Systems from the University of Veracruz (Mexico) Maricela in 2019 founded along with other Latinas in the Kalamazoo area a Latina Leadership Program called “ELLAS” Empowering Latina Leaders Advocates for Success. ELLAS mission is to Empower, Enrich, and Elevate Latina leaders and allies to become bridge builders and influential change agents in Southwest Michigan.

  • Preparing to Recruit, Train and Supervise Volunteers During a Call Surge Webinar (COVID)

    Product not yet rated Contains 1 Component(s)

    This webinar reviews the AIRS Guide "Preparing to Recruit, Train and Supervise Volunteers During a Call Surge" and includes a Q&A about general volunteer management best practices. # covid-19 # coronavirus

    This webinar reviews the AIRS Guide "Preparing to Recruit, Train and Supervise Volunteers During a Call Surge" and includes a Q&A about general volunteer management best practices.