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121 Results

  • 211 National Steering Committee - Accreditation - Why Make the Journey?

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 07/01/2021 at 2:00 PM (EDT)

    Come join a panel of those who have already made the journey to help evaluate the following; team readiness, values to partners and funders and whether or not the process improves your overall services.

    Come join a panel of those who have already made the journey to help evaluate the following; team readiness, values to partners and funders and whether or not the process improves your overall services. 

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Jennie Pollak

    Deputy Executive Director of Michigan 2-1-1

    Jennie Pollak is the Deputy Executive Director of Michigan 2-1-1, supporting the statewide 2-1-1 network, facilitating implementation of partnerships, contracts, projects, etc. having worked in the field of Information and Referral for 13 years, working in many roles within 2-1-1.  In addition she serves in several capacities on the MI-AIRS Board, and is the Chair of the Accreditation Commission. Jennie holds a Master’s degree in Social Work, with a focus in Organization and Community Leadership. 

     

    Molly Black

    Trainer and Coach

    United Way of Greater Cleveland

    Molly Black is a trainer and coach at United Way of Greater       Cleveland. She is an Information and Referral professional with 21+ years of experience working at two AIRS Accredited agencies. Molly has held roles including direct service, supervision,      special project management and played a key role with 2-1-1 Helplink’s AIRS reaccreditation. Notable achievements in that role include creating a detailed 120 hour training curriculum, and adapting         training curriculum to better meet the needs of blind and visually impaired staff.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Identity Theft - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Platinum/Canadian/Military - Free!
    • More Information
  • 211 National Steering Committee Webinar Series

    Contains 4 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - Free!
    • More Information
  • I&R Basics: Serving Diverse Communities

    Contains 16 Component(s), Includes Credits

    This course explores the concepts of cultural awareness and sensitivity, diversity awareness and intersectionality, and serving people from different backgrounds with respect and empathy.

    This course explores the concepts of cultural awareness and sensitivity, diversity awareness and intersectionality, and serving people from different backgrounds with respect and empathy. 

    I&R agencies aim to serve everyone and aim to serve everyone equally. Some people face ongoing systemic barriers to accessing services that relate to an ethnic/racial/religious/cultural background which creates additional vulnerability. They may sometimes require more help because of that vulnerability. It is essential to act with positive respect toward people from all backgrounds and circumstances. Nothing less is acceptable.

    • Register
      • Gold/Silver/Individual - $12
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $12
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Identity Theft - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Platinum/Canadian/Military - $8
      • Non-Member - $16
    • More Information
  • AIRS Webinar- Sometimes Tricky and Potentially Awkward Situations - Better Understanding of and Service for the LGBTQ+ Community

    Contains 2 Component(s)

    Come join us for a fantastic conversation with LGBTQ+ individuals and allies about sometime tricky and potentially awkward situations that sometime arise in the I&R world around gender, gender identity and sexual orientation. We will clarify the definitions of common terminology and explore the history of stigma, discrimination and violence against those who have identified in the community. There will be a fun game that will help us on our journey of discovery and understanding (and there will also be prizes). We'll end the hour together with a practical trouble shooting and brainstorming session with our panelists about situations and scenarios you have have faced in your effort to provide excellent service to clients and establish great relationships with your peers. You can submit those when you register!

    Come join us for a fantastic conversation with LGBTQ+ individuals and allies about sometime tricky and potentially awkward situations that sometime arise in the I&R world around gender, gender identity and sexual orientation. We will clarify the definitions of common terminology and explore the history of stigma, discrimination and violence against those who have identified in the community. There will be a fun game that will help us on our journey of discovery and understanding (and there will also be prizes). We'll end the hour together with a practical trouble shooting and brainstorming session with our panelists about situations and scenarios you have have faced in your effort to provide excellent service to clients and establish great relationships with your peers. You can submit those when you register!

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Avalon 'Mal' Mallory

    211 Resource Manager; United Way of West Florida

    Avalon “Mal” Mallory is the 211 Resource Manager for 211 Northwest Florida in Pensacola, FL. Mal has volunteered as an I&R specialist at 211 Big Bend, where she did both crisis counseling and I&R, and has worked as an I&R specialist and Resource Manager at 211 Northwest Florida. She believes that a major component to success is knowing how to get access to things you need and enjoys helping people connect to what they need to succeed. When not doting on her beloved cat, she is working towards her life goal of becoming a fluent polyglot!

    Brenda Sittig

    Call Center Supervisor

    United Way of Northeast Louisiana, Louisiana 211

    Brenda is a hands-on type of person and rarely accepts "no" as an answer to any situation. She loves a challenge and working on obtaining a common goal that will help others. She has been the director of a day program and homeless shelter for the mentally ill, created two non-emergency transportation companies, and even opened an apartment complex for the mentally ill from the shelter she ran. Once the clients finished their stay at the shelter then they were able to move into the apartment complex and maintain their independent living.

    Brendaloves helping others in their time of need because of her own life experiences. She has been homeless a total of six(6) times in her life between the ages of 10 and 25. Each of those times, she felt as though she was alone with no one on her side. So, once she was in the non-profit field, the idea of helping others succeed in getting back on their feet and thrive, was as personal as it could be for anyone. The old saying of "You never know what a person is going through until you have walked a mile in their shoes." was very real for Brenda when she was helping others.

    Brenda is married to her best friend, Bradley, and they have five beautiful children. Their oldest, Kaden, just left for Army Basic Training. Their only girl, Katelyn, is a very talented artist, who will be a freshman in high school next school year. Their next is Bryson, who is their angel baby. When he was born, he only weighed 12 ounces, and passed away after 3 days. Their next is Brendan, who is their miracle baby. They found out on Bryson's first birthday that they were expecting him. He is currently three years old and full of life. Then their final caboose is Benjamin. He is ten months old and brings so much love and enjoyment to the family.Brenda also cares for her special needs sister and brother-in-law.

    Fun Facts: Brenda loves to fill out forms (we know-weird huh!), LOVES to party plan and doesn't skimp on any details, and is a little (meaning a lot) OCD. Which gets tested hourly with having a large family.

    Mary Updike

    ADRC Supervisor

    Aging and Disability Resource Center of Barron, Rusk & Washburn Counties

    Mary Updike is the supervisor for the Barron location of the Aging & Disability Resource Center (ADRC) of Barron, Rusk & Washburn Counties in Wisconsin. Her 35 year career as a social worker includes being a hospital social worker, a supervisor in a managed care organization and working as a disability benefit specialist prior to her current role. 

    Mary is the proud aunt of 19 beautiful human beings, one who is in a same-sex marriage. She strongly agrees with the Social Work Code of Ethics that no one should be discriminated against for their race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status or mental or physical ability.

    In her spare time Mary enjoys traveling, especially with girlfriends and gardening and collecting art with her husband.

    Marta Garcia

    Bilingual Information/Media Specialist

    HeiTech Services, Inc. for the National Rehabilitation Information Center

    Marta is the Bilingual Information and Media Specialist at the National Rehabilitation Information Center (NARIC), a federally-funded library focused on disability, independent living, and rehabilitation research. They are a Certified Community Resource Specialist and have been in their current position for just over a decade. Before joining NARIC and the I&R community, Marta worked as a recreation therapist for the geriatric and pediatric communities. In their spare time, they enjoy reading, music and dancing, and traveling to new (and old) places.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Identity Theft - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • AIRS Webinar - The Importance of Women in Philanthropy

    Contains 3 Component(s), Includes Credits

    Women play a critical role in philanthropy to nonprofits, and it’s on the rise. Hear from Dr. Gray Beck and Dr. Krouse, both development practitioners and philanthropic research enthusiasts, on the gender differences in giving between men and women. This webinar will dispel common myths about family philanthropy, as well as provide a practical approach to why nonprofits should care about soliciting and stewarding women, and the best ways to do so.

    Women play a critical role in philanthropy to nonprofits, and it’s on the rise. Hear from Dr. Gray Beck and Dr. Krouse, both development practitioners and philanthropic research enthusiasts, on the gender differences in giving between men and women. This webinar will dispel common myths about family philanthropy, as well as provide a practical approach to why nonprofits should care about soliciting and stewarding women, and the best ways to do so.

    Amy Gray Beck

    Executive Director of Alumni Relations

    Virginia Commonwealth University

    Amy Gray Beck is the Executive Director of Alumni Relations at Virginia Commonwealth University in Richmond, VA. She has previously worked in university admissions and students affairs. Dr. Beck has a BA in English Literature from Virginia Tech, a Masters in Counselor Education Student Affairs from Clemson University, and a PhD in Educational Leadership from VCU. Her dissertation research area is women and philanthropy. On the weekends you can find Amy playing dinosaurs with her two year old, Sonny, her husband Jeff, and their dog, Millie.

    ​Chad Krouse

    Assistant Vice President for University Development

    Virginia Commonwealth University

    Chad Krouse is the Assistant Vice President for University Development at Virginia Commonwealth University in Richmond, VA where he leads a team of fundraisers for donor engagement.  He also serves as an adjunct professor at William & Mary’s School of Education and the VCU Wilder School of Government & Public Affairs where he teaches philanthropy.  Krouse earned a BA from Hampden-Sydney College, a Master of Divinity from Sewanee: The University of the South, and an EdD from VCU. 

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - $5
    • More Information
  • Service Delivery: Serving Military Personnel and Their Families

    Contains 13 Component(s), Includes Credits

    This course is for Information & Referral (I&R) Specialists who handle human service inquiries and need some additional knowledge and understanding to better handle issues involving U.S. military service members and their families. This interactive course will help an I&R professional to better understand military clients, what their needs are, some of their unique challenges (including the cycle of deployment and return), the military language they are speaking, and the resources that are available to help them. This course was developed in cooperation with the Navy Fleet and Family Support Center, San Diego, to assist I&R Specialists everywhere.

    This course is for Information & Referral (I&R) Specialists who handle human service inquiries and need some additional knowledge and understanding to better handle issues involving U.S. military service members and their families. 

    This interactive course will help an I&R professional to better understand military clients, what their needs are, some of their unique challenges (including the cycle of deployment and return), the military language they are speaking, and the resources that are available to help them.

    This course was developed in cooperation with the Navy Fleet and Family Support Center, San Diego, to assist I&R Specialists everywhere. 

    Standing By, and Ready to Serve our U.S. Military Service Members and their Families!

    Throughout the course, references are made to various programs and other resources.

    Please note that all relevant websites and phone numbers referenced during this course are listed in Section 8 (Summary of Military Support Resources) for printing or copying/pasting.

    This course is primarily for I&R Specialists. However, as a basic course, it has relevance to anyone within the human services sector who is not a specialist in military and/or veterans issues.

    Learning Objectives

    This course is for Information & Referral Specialists who handle human service inquiries and need some additional specific knowledge and understanding to better handle issues involving U.S. military service members and their families.

    When you have successfully completed this course, you will be able to: 

      1. Describe the basic structure of the U.S. military and some of the unique life challenges faced by military families.
      2. Outline the issues surrounding pre-deployment, deployment, and homecoming for service members and their families.
      3. Identify the basic military program options available for service members and some of the community-based services that can offer further support and assistance.
    • Register
      • Gold/Silver/Individual - $12
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $12
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Identity Theft - Free!
      • Platinum/Canadian/Military - $8
      • Non-Member - $16
    • More Information
  • Service Delivery: The Information and Referral Process

    Contains 13 Component(s), Includes Credits

    This course is for beginners new staff at Information & Referral (I&R) organizations who want to understand the I&R process and the communication techniques required to assist in that process. ​

    This interactive course is for new staff at Information & Referral (I&R) organizations who will be responsible for handling I&R inquiries, for the supervisors who oversee this essential work, and for the existing staff needling to reacquaint themselves with key principles. The content provides and overview of the activities of an I&R Specialist, a detailed analysis of the I&R process and the communication techniques required to assist in that process. 

    It also represents a useful preparation for more experienced staff who are preparing for an AIRS CRS or CRS - DC examination. 

    • Register
      • Gold/Silver/Individual - $18
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $18
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Identity Theft - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Platinum/Canadian/Military - $12
      • Non-Member - $24
    • More Information
  • CRS Certification Preparation Package

    Contains 9 Product(s)

    This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

    This package is designed to help anyone preparing to take the CRS Certification test by reviewing the portions of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

    • Register
      • Gold/Silver/Individual - $114
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $114
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Identity Theft - Free!
      • Platinum/Canadian/Military - $76
      • Non-Member - $152
    • More Information
  • CRS Assessment - Job Domains, Tasks, Skills and Knowledge Evaluation

    Contains 2 Component(s)

    This is a FREE self-assessment that evaluates current understanding of the domains, tasks, skills and knowledge in the eight domains covered in the Community Resource Specialist certification test. There are 10 questions in each domain, and you must get 80% correct in each area to pass. Upon completion, AIRS Learn will suggest other AIRS courses that will strengthen your knowledge in areas where you did not meet the minimum expectations in the assessment.

    This is a FREE self-assessment that evaluates current understanding of the domains, tasks, skills and knowledge in the eight domains covered in the Community Resource Specialist certification test. There are 10 questions in each domain, and you must get 80% correct in each area to pass.

    Upon completion, AIRS Learn will suggest other AIRS courses that will strengthen your knowledge in areas where you did not meet the minimum expectations in the assessment.

    • Register
      • Gold/Silver/Individual - Free!
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Platinum/Canadian/Military - Free!
      • Non-Member - Free!
    • More Information
  • I&R Basics: Ethics, Values and Self-Care

    Contains 12 Component(s), Includes Credits

    This course will help you understand how ethics play a part in the provision of I&R services in your organization and in your community. Along with exploring your own value system, this course discusses the nature and implications of stress, stress management and self-care, and setting healthy boundaries and expectations within I&R.

    This course will help you understand how ethics play a part in the provision of I&R services in your organization and in your community. Along with exploring your own value system, this course discusses the nature and implications of stress, stress management and self-care, and setting healthy boundaries and expectations within I&R.

    • Register
      • Gold/Silver/Individual - $18
      • 211MRCPL - Free!
      • DupageCo - Free!
      • Subscriber - Free!
      • Commercial Associate/Consultant Associate - $18
      • Connect MatSu - Free!
      • Epilepsy Foundation - Free!
      • bc211 - Free!
      • Washington DSHS - Free!
      • GTCUW - Free!
      • 211PBTC - Free!
      • 211Broward - Free!
      • AUW 211 - Free!
      • 211Brevard - Free!
      • VA 211 - Free!
      • Identity Theft - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Platinum/Canadian/Military - $12
      • Non-Member - $24
    • More Information