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210 Results

  • Contains 6 Component(s)

    Help prepare for your certification by reviewing all of the tests from the CRS-DC courses in AIRS.

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $10
      • Iowa211 - Free!
      • Gold - $10
      • Individual - $10
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $10
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 2 Component(s)

    Are you curious how the recent Supreme Court decision will affect how you provide I&R in your state? Are you wondering what you can and cannot do that will keep your organization from being liable, and even culpable, for making a referral to an abortion clinic or national hotline? Do you know whether or not abortion is legal or illegal in the state you provide services in? Join the AIRS team to find out what they have found out. They will present guidance and resources to help you and your team make the best decisions for your organization on this issue.

    Jennifer Abels

    Accreditation Director

    AIRS, Sioux Falls, South Dakota


    Jennifer is the Database Manager at the Helpline Center located in Sioux Falls, SD. She has been with the Helpline for over 12 years, initially as a call specialist and youth volunteer coordinator. From there, she transitioned into the role of Database Specialist role and then Database Manager in 2014. She is has the AIRS credentials of CRS and CRS-DC as well as the AAS Certification (American Association of Suicidology) of Crisis Worker. Jennifer has a Master’s degree in Community Counseling, is a Licensed Professional Counselor, and a registered ASIST (Applied Suicide Intervention Skills) Trainer.  Ensuring the accuracy of information (both the content, and standardized style requirements) are fulfilling for Jennifer because she believes the details make a difference. It is exciting to see resources she has created, being utilized (even only minutes later) to support both the staff and ultimately the callers in need.  Jennifer lives on a small acreage with her husband and 2 adopted daughters. She enjoys walking, reading, and organizing things.

    Catherine Rea

    AIRS Policy Committee Chair/Vice President for 211

    Heart of Florida United Way, Orlando, Florida


    Catherine has served in various roles within government and nonprofit sectors, most recently as Heart of Florida United Way's Vice President for 211, and formally as CEO at Community Information and Referral Services (CIR) in Arizona, Director for Livingston County Human Services in Michigan, and as Legislative Aide in the Michigan House of Representatives. Catherine holds a Bachelor's Degree in Political Science from Eastern Michigan University and Masters' Degrees from Arizona State University in Public Administration and Nonprofit Administration. Catherine is the current President of the AIRS Board of Directors and Chairperson of the AIRS Public Policy Committee

    Lindsay Paulsen

    211 Data Resource Manager/AIRS Taxonomy Committee/AIRS Executive Committee Secretary

    United Way of the Midlands, Omaha, Nebraska

    Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.

    Meredith Ponder Whitmire

    Vice President

    Matz, Blancato and Associates, Washington, District of Columbia


    Meredith Whitmire is the Vice President of Matz, Blancato and Associates in Washington, DC. For over eight years, she has specialized in policy analysis and development in the aging and healthcare fields. She attended Georgetown University, where she received her law degree and BA in American Studies. She is passionate about helping people use their personal experiences to advocate for federal policy change. In her spare time, she enjoys cooking and playing fetch with her cats.

    Chiara Cameron-Wood

    AIRS Interim Executive Director

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS. Chiara lives in Lehi, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 9 Product(s)

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    In this interactive and casual peer-to-peer video call, members will learn and share from one another on a specific topic. During June's session, attendees will be invited to share their experiences with using the various tools and resources available on the Taxonomy website in their day-to-day work. Improve your knowledge, connect with others, and get a CEU towards your AIRS Certification

    Kristen Fogerty

    2-1-1 Resource Program Manager

    Greater Twin Cities United Way Minneapolis, Minnesota

    Kristen Fogerty graduated with a Bachelor’s degree in Communications from the University of St. Thomas. She began working at Greater Twin Cities United Way over 21 years ago as a Database Specialist for a youth information and referral line. Eighteen years ago, she became a 2-1-1 Resource Specialist. Sixteen years ago, she became an AIRS Certified Community Resource Specialist-Database Curator. Last year she was promoted to 2-1-1 Resource Program Manager of the database curator team. Her favorite color is purple, and her favorite books/television shows/movies are psychological thrillers. She lives in Hudson, Wisconsin, with her husband and Bichon Frise dog.

    Sarah Pottelberg (Moderator)

    Certification and Data Analytics Director

    AIRS

    Sarah has a Master of Library and Information Studies degree from Dalhousie University and first entered the I&R world in 2014 with 211 Nova Scotia as the Database Manager. In 2018, she became an AIRS Database Reviewer for the Accreditation program and in 2020, she was hired as AIRS Staff. Sarah supports and manages the Certification program with the Certification Commission and is working to develop new ways AIRS can support its members through data analysis and reporting.

    Lindsay Paulsen

    211 Data Resource Manager/AIRS Taxonomy Committee/AIRS Executive Committee Secretary

    United Way of the Midlands, Omaha, Nebraska

    Lindsay Paulsen is the 211 Data Resource Manager at United Way of the Midlands in Omaha, NE. She has more than 15 years of experience in the I&R field. Lindsay is a member of the AIRS Board of Directors and chairs the Taxonomy Committee. She enjoys the great outdoors and spending time with her husband and three girls.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - Free!
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 11 Product(s)

    This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

    This package is designed to help anyone preparing to take the CRS Certification test by reviewing the portions of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

    • Register
      • Canadian - $76
      • Commercial Associate/Consultant Associate - $114
      • Iowa211 - Free!
      • Gold - $114
      • Individual - $114
      • Military - $76
      • Non-Member - $152
      • Platinum - $76
      • Silver - $114
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 2 Component(s)

    ​This practice exam for AIRS Certification as a Community Resource Specialist (CRS) examination consists of 50 questions while the full exam contains 100 questions.

    This practice exam for AIRS Certification as a Community Resource Specialist (CRS) consists of 50 questions while the full exam contains 100 questions. The questions are in the same format and weighted in the same proportion in subject area as the full exam. Success in the practice exam does not guarantee success in the full exam, but it will provide you with some realistic preparation for the actual experience. Although this practice exam contains no questions specific to I&R within Aging and Disabilities, this is also a useful preparation for CRS-A/D candidates because of the overlap of questions between the CRS and CRS-A/D examinations. Please note that some of the questions within this practice exam might be using the "old" designation of an "Information and Referral Specialist" or a "CIRS."

    • Register
      • Canadian - $10
      • Commercial Associate/Consultant Associate - $15
      • Iowa211 - Free!
      • Gold - $15
      • Individual - $15
      • Military - $10
      • Non-Member - $20
      • Platinum - $10
      • Silver - $15
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 4 Component(s), Includes Credits

    An abundance of factors distinguishes a successful information and referral call from a merely mediocre one. In this interactive session, participants will explore the essential elements of a well-handled inquiry. It starts with preparation and purpose.

    Faed Hendry

    Manager – Training and Outreach

    Findhelp Information Services/211 Toronto, Toronto, Ontario

    Faed Hendry is a Certified Information & Referral Specialist who is Manager of Training and Outreach with Findhelp Information Services in Toronto. He has worked in various capacities at Findhelp since 1989.  Prior to working for Findhelp, he worked as a Community Development Coordinator for Volunteer Toronto,  Faed regularly conducts training and credentialing programs related to information, assessment and referral throughout Ontario and North America.

    Faed has served as the Chairperson of the Alliance of Information and Referral Systems (AIRS) Standards Committee which developed the most recent edition of the Professional Standards for Information & Referral and Quality Indicators. AIRS is a professional membership association with over 1,000 organizations. Faed is also a past-president of AIRS and conducts regular accreditation site visits to Community Information Centres and 211 agencies throughout North America.   

    An abundance of factors distinguishes a successful information and referral call from a merely mediocre one. In this interactive session, participants will explore the essential elements of a well-handled inquiry. It starts with preparation and purpose. 

    The session will identify the 5 stages of the I&R process and incorporate actual calls for review and evaluation. The workshop will also address the imperative performance-based competencies for Community Resource Specialists in the domains of knowledge, shill, and work-related attitudes and behaviors. 

    After this session, participants will be able to:

    • Apply different strategies and techniques for effective call handling.
    • Understand all of the factors that contribute to an effective inquiry response. 
    • Identify the common pitfalls and transgressions that adversely impact the I&R call handling process.  
    • Register
      • Canadian - $19
      • Commercial Associate/Consultant Associate - $19
      • Gold - $19
      • Individual - $19
      • Military - $19
      • Non-Member - $19
      • Platinum - $19
      • Silver - $19
      • Subscriber - $19
      • 211Brevard - $19
      • 211Broward - $19
      • 211MRCPL - $19
      • 211PBTC - $19
      • Atlanta211 - $19
      • AUW 211 - $19
      • bc211 - $19
      • Cleveland211 - $19
      • Connect MatSu - $19
      • DRCOG - $19
      • DupageCo - $19
      • Epilepsy Foundation - $19
      • GTCUW - $19
      • HFUW211 - $19
      • Inland SoCal 211 - $19
      • Massachusetts Rehabilitation Commission - $19
      • Michigan 211 - $19
      • NC211 - $19
      • Ontario 211 - $19
      • UnitedWaySWPA - $19
      • UWCalifornia - $19
      • UWMidlands211 - $19
      • VA 211 - $19
      • Washington211 - $19
      • Washington DSHS - $19
      • Wyoming211 - $19
    • More Information
  • Contains 4 Component(s), Includes Credits

    We all have many things to balance in our lives, and the line between work and home seems to be becoming more blurred with each passing pandemic day. Sometimes it seems we are always in a reactive mode, constantly putting out little fires here and there, leaving us feeling like we never actually get anything on our "to do" list done. As the tasks pile up around you (begging for your time and attention)... how do you decide what to prioritize and what to set aside?

    Chiara Cameron-Wood

    AIRS Interim Executive Director

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS. Chiara lives in Lehi, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    Michael Santangelo

    NYC Well, New York, New York

    Mike Santangelo is the resource manager for NYC Well, New York City’s mental health hotline. Mike has a BA in psychology from Boston University and an MSED in mental health counseling from the University of Miami.  He is the first resource staff that the hotline has ever had.  The first annual update was a massive undertaking, spanning 2 years and 4,000 phone calls. Mike is passionate about helping people grow and has contributed greatly to NYC Well’s training department through training sessions, role playing, and homework grading. In his spare time, Mike engages in community activism and is an avid fan (and former performer) of extreme metal music. 

    Pati Kimball

    SHIP Coordinator

    Senior Solutions, Springfield, Vermont

    Pati is the State Health Insurance Assistance Programs (SHIPs) Coordinator at Senior Solutions in Springfield, Vermont. She has enjoyed this position for 14 years. She enjoys providing local, in-depth, and objective insurance counseling and assistance to Medicare-eligible individuals, their families, and caregivers. 

    Andrew Holbein

    Director of Administration and Data

    VIA LINK, New Orleans, Louisiana

    Andrew has spent several years refining a personal organization system and credits Inbox Zero for taking a lot of the stress out of his life! He oversees the resource department, data usage, and the newly emerging care coordination work at VIA LINK. He is the board chair of the Gulf Coast Evaluators Network, the American Evaluation Association's affiliate for Louisiana, Mississippi, and Alabama. He was previously the Manager of Strategic Initiatives for Graham Windham, a child welfare agency in Brooklyn, and before that the Executive Director of New Orleans Community Outreach.

    Andrew lives in New Orleans with his wife and toddler. He is also a professional pianist with a passion for gospel music.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    Connecting diverse clients to transportation options can pose a unique set of challenges and barriers, but understanding and valuing the diversity of callers is the first step to building inclusive strategies that will begin to address these issues. This webinar will provide a brief overview of the importance of transportation equity. It will include key findings from a nationwide survey on transportation DEI conducted by the National Aging and Disability Transportation Center in 2021. Additionally, attendees will hear from Detroit Area Agency on Aging (DAAA). They will examine ways to leverage a potential Specialized Services Transportation Program to provide services and enable essential trips for their target population.

    Crystal Hood

    Information & Assistance Director

    Detroit Area Agency on Aging (DAAA), Detroit, Michigan

    Crystal Hood is the Information & Assistance Director of the Detroit Area Agency on Aging (DAAA).

    She served in multiple roles from 2012 as a Certified Community Resource Specialist to her current role as Director.

    In addition, I served as agency lead on the AAA SAGE-LGBT Older Adult Coalition and the AASA PREVNT Elder Abuse Pilot Project, which was presented at the 2018 n4a National Conference.  Crystal currently serves as co-lead on the DAAA COVID-19 In-Home Vaccination and Booster Program for homebound seniors, caregivers, and family members.  

    She attended Central Michigan University where she obtained a master’s in Health Care Administration.  

    Virginia Dize

    Co-Director of the National Aging and Disability Transportation Center (NADTC) and Program Director

    USAging, Washington DC

    Virginia Dize joined USAging in January 2008. As Co-Director of the National Aging and Disability Transportation Center, she oversees USAging’s efforts to support transportation within the Aging Network and related transportation projects. Her work in transportation and mobility includes managing several rounds of demonstration grants and developing publications on older driver safety, pedestrian safety, volunteer driver programs, transportation for elders living on Indian reservations, and diversity. With over thirty years of experience in aging programs, Virginia is also a respected authority on program issues related to innovations in-home and community-based services, family caregiver issues, and consumer direction. Before joining the staff of USAging, she served as an Associate Director of the National Association of State Units on Aging.
    Virginia holds an MS in Gerontology from Virginia Commonwealth University and BA in History from Mary Washington College.

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
    • More Information
  • Contains 3 Component(s), Includes Credits

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping, how talking to friends about the problem can be maladaptive coping, and explore a 3X3 model of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    (45 minute session)

    There are (what feels like) countless articles, videos and even websites that tell you they have a mythical and magical list of things you can do or practice that will make you resilient (I’ll wait here a minute while you google it to verify my claim). Although those lists can be helpful in their own way, they can also be misleading by making you think that if you have checked all the boxes on the list...you are indeed resilient. Which is actually not true. 

    George Bonano, professor of clinical psychology at Columbia University, has learned through his intense studies of grief that there is no one way to cope that is best, and that resilience is an outcome...not an aspect of character or even a skill you acquire. 

    Using Bonano’s research (with a healthy mix in of the Multi System Model of Resilience from some smart folks at Ryers University), we will explore more about how eating a bag of chips can be considered adaptive coping and how talking to friends about the problem can be maladaptive coping. We will further outline and explore a 3X3 model (see takeaways below for additional details) of recognizing and even cultivating resources in your life that can lead you to a resilient outcome every time... on the path and in the way that feels best to you.

    Please make sure you have your phone handy, as well as a paper and pen for drawing out the model for your reference and to add personal notes and reflection. I also highly recommend having a snack on hand you enjoy :) 

    Key Takeaways:

    • Understand what makes a coping mechanism adaptive or maladaptive (spoiler...it's not what you think)
    • Outline the 3 mindsets that are linked to resilient outcomes and that allow you to focus on the task at hand in a constructive way
    • Outline “The Sequence” - 3 sets of questions that help you determine what you need to do for yourself in a specific situation to get closer to a resilient outcome
    • Outline the 3 systems/layers of resilience (internal, coping and pursuits, external) and brainstorm a list of what resources you already have access to in those systems and which ones you could cultivate
    • Use the MSMR tool/app to scientifically and empirically evaluate the potential for your own resilient outcomes based on what resources in each system you have access to now

    Chiara Cameron-Wood

    AIRS Interim Executive Director

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS. Chiara lives in Lehi, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    • Register
      • Canadian - Free!
      • Commercial Associate/Consultant Associate - Free!
      • Iowa211 - Free!
      • Gold - Free!
      • Individual - Free!
      • Military - Free!
      • Non-Member - $5
      • Platinum - Free!
      • Silver - Free!
      • Subscriber - Free!
      • 211Brevard - Free!
      • 211Broward - Free!
      • 211MRCPL - Free!
      • 211PBTC - Free!
      • Atlanta211 - Free!
      • AUW 211 - Free!
      • bc211 - Free!
      • Cleveland211 - Free!
      • Connect MatSu - Free!
      • DRCOG - Free!
      • DupageCo - Free!
      • Epilepsy Foundation - Free!
      • GTCUW - Free!
      • HFUW211 - Free!
      • Inland SoCal 211 - Free!
      • Massachusetts Rehabilitation Commission - Free!
      • Michigan 211 - Free!
      • NC211 - Free!
      • Ontario 211 - Free!
      • UnitedWaySWPA - Free!
      • UWCalifornia - Free!
      • UWMidlands211 - Free!
      • VA 211 - Free!
      • Washington211 - Free!
      • Washington DSHS - Free!
      • Wyoming211 - Free!
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