It's estimated that stress is responsible for 60-90% of doctor's visits, and one million employees miss work each day because of stress. It is imperative that we recognize that stress is not the problem, it's our reaction to our stress. And this is something we can control. Acquire cutting edge self-care techniques; affirmations, visualization, mindfulness techniques and mini-meditations that staff can do on their own for better health. A stress free staff is a productive, healthy and happy staff.

211s are uniquely poised to tell the story of a community and provide United Way with a modern impact product. Whether a United Way operates a 211 or provides funding to an independent 211, this workshop will focus on the value of a modern 211 for a local United Way. Using 211 messages, stories and data, this workshop will detail how a 211 fits into the various components of a modern United Way. With a focus on creating innovative products, this workshop will also show how 211 understands community needs, addresses relevant issues, delivers awesome experiences, and provides services year-round.

Sometimes it feels like all we do is say "No". Community resource specialists often have to guide people through the reality of a limited social service safety net. This presentation is a team effort by a 211 and an ADRC, and will help you develop tools to help manage calls with confidence, even when you have to say "No"'. We will provide examples of helpful scripting, strategies for controlling the call, and tips for getting through difficult interactions. This session will enable you to be more confident in your position, and provide you with tools to leave both you and your caller feeling more positive about the road ahead. While this training is primarily for community resource specialists, supervisors and managers will find it helpful in understanding and supporting staff.

This session will also explore making connections to your local crisis services, as well as advice and tips from those who work in crisis. This session is ideal for I&R trainers and front-line professionals looking to increase their capacity and understanding when responding to risks including suicide, and domestic violence.

The work of resource database curation has always been evolving, as the human services sector and the surrounding technology has itself evolved. Panelists will discuss how the job has been recently changing in terms of both the techniques used and the challenges faced. We will also cast eyes towards the types of skills and applications that might be the state of the game in 2 to 3 years time.