​After completing this course, you will be able to describe changes related to the aging process, identify techniques for effective communication with older adults, define the Aging Network and highlight specifics services for older adults, and describe the type of elder abuse and risk factors.

After completing this course, you will learn to identify some of the types and characteristics of substances use disorders, describe some of the challenges of serving people with substance use disorders, and be able to outline the types of programs available for people with substances use disorders. This course is excellent for individual's filling a Community Resource Specialist role in their organization to learn new information and skills or to refresh previously acquired knowledge on this subject.

After completing this course, you will be able to identify the range of services that I&R clients need, define main providers, and describe the main sectors of human services and some key programs.

This course is best for beginners who are fulfilling a Database Curator role and who want to understand the structure of the Taxonomy, the different types of Taxonomy terms, and the principles of quality indexing.

This course is best for the beginner in the role of Database Curator and who wants to understand the structure of I&R database records and the data elements within that structure.

This course is best for beginners who are fulfilling a Database Curator role and want to learn more about the challenges of deciding what human service organizations and programs should be included in a resource database and which should be excluded, taking into account the practical reality of balancing the community needs of the resource database with the means available to effectively maintain it.

Disability is the most equal opportunity minority: anyone can join at any time, and with enough time to grow old, most people will. This course, designed primarily for the Community Resources Specialist (but still beneficial for the Database Curator), will explore legal definitions and laws around disabilities of all kinds, organizations and services for people with disabilities and person and identity centered language when working with people with disabilities.

This package helps Community Resource Specialists expand and round out their skills for serving special populations like military, youth, and individuals with mental health disorders. It also explores the role of I&R in disaster preparation and response and how to apply your skills in the digital environment of chat and text. These courses can be taken in any order. Packages are 10% cheaper than purchasing each course separately.

​This course explores the context around and services for the special needs of those who identity in the LGBTQ+ community.

This course explores the concepts of cultural awareness and sensitivity, diversity awareness and intersectionality, and serving people from different backgrounds with respect and empathy.