This course introduces the learner to person-centered approaches and techniques and corresponds to Section 20 in the AIRS I&R Training Manual.

This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

Help prepare for your certification by reviewing all of the tests from the CRS-DC courses in AIRS.

This package is designed to help anyone previously onboarded to pass the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

​This practice exam for AIRS Certification as a Community Resource Specialist (CRS) examination consists of 50 questions while the full exam contains 100 questions.

After completing the initial onboarding package, this package helps new Community Resource Specialists deepen their skills and knowledge in empowerment and advocacy, crisis intervention, follow-up, dealing with challenging callers, and general customer service provision. This package also includes courses on understanding diversity and intersectionality. These courses can be taken in any order.

​After completing this course, you will be able to describe changes related to the aging process, identify techniques for effective communication with older adults, define the Aging Network and highlight specifics services for older adults, and describe the type of elder abuse and risk factors.

After completing this course, you will learn to identify some of the types and characteristics of substances use disorders, describe some of the challenges of serving people with substance use disorders, and be able to outline the types of programs available for people with substances use disorders. This course is excellent for individual's filling a Community Resource Specialist role in their organization to learn new information and skills or to refresh previously acquired knowledge on this subject.

After completing this course, you will be able to identify the range of services that I&R clients need, define main providers, and describe the main sectors of human services and some key programs.

This package is designed to help anyone preparing to take the CRS-DC Certification test by reviewing the portions of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.