This package helps Community Resource Specialists expand and round out their skills for serving special populations like military, youth, and individuals with mental health disorders. It also explores the role of I&R in disaster preparation and response and how to apply your skills in the digital environment of chat and text. These courses can be taken in any order. Packages are 10% cheaper than purchasing each course separately.

This package consists of 5 courses essential to providing a foundation of success for Community Resource Specialists - Database Curators.

After completing the Beginner Basics, this package helps new Community Resource Specialists deepen their skills and knowledge in empowerment and advocacy, crisis intervention, follow-up, dealing with challenging callers, and general customer service provision. This package also includes a course on understanding diversity and intersectionality. These courses can be taken in any order. Packages are 10% cheaper than purchasing each course separately.

This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

Despite increased awareness, there remains a stigma about mental health disorders and a lack of understanding of about mental health. This interactive course provides general, introductory information on the nature and types of mental health disorders, the services that are available to individuals and their families/caregivers, and how to best communicate to those clients with empathy and confidence. This course is for Community Resource Specialists and is relevant to those who are new to this role as well as experienced team members who need a refresher.