This course is best for beginners who are fulfilling a Database Curator role and who want to understand the structure of the Taxonomy, the different types of Taxonomy terms, and the principles of quality indexing.

This course is best for beginners who are fulfilling a Database Curator role and want to learn more about the challenges of deciding what human service organizations and programs should be included in a resource database and which should be excluded, taking into account the practical reality of balancing the community needs of the resource database with the means available to effectively maintain it.

Disability is the most equal opportunity minority: anyone can join at any time, and with enough time to grow old, most people will. This course, designed primarily for the Community Resources Specialist (but still beneficial for the Database Curator), will explore legal definitions and laws around disabilities of all kinds, organizations and services for people with disabilities and person and identity centered language when working with people with disabilities.

​This course explores the context around and services for the special needs of those who identity in the LGBTQ+ community.

This course explores the concepts of cultural awareness and sensitivity, diversity awareness and intersectionality, and serving people from different backgrounds with respect and empathy.

This course is for Information & Referral (I&R) Specialists who handle human service inquiries and need some additional knowledge and understanding to better handle issues involving U.S. military service members and their families. This interactive course will help an I&R professional to better understand military clients, what their needs are, some of their unique challenges (including the cycle of deployment and return), the military language they are speaking, and the resources that are available to help them. This course was developed in cooperation with the Navy Fleet and Family Support Center, San Diego, to assist I&R Specialists everywhere.

This course is for beginners new staff at Information & Referral (I&R) organizations who want to understand the I&R process and the communication techniques required to assist in that process. ​

This package is designed to help anyone preparing to take the CRS Certification test by reviewing portions the of the training manual and standards that the certification test is based on. Completion of this package does not guarantee a passing score on the test nor does it qualify as a replacement to taking the test and grant the user certification. This package is for study purposes only.

This course will help you understand how ethics play a part in the provision of I&R services in your organization and in your community. Along with exploring your own value system, this course discusses the nature and implications of stress, stress management and self-care, and setting healthy boundaries and expectations within I&R.

I&R organizations need to be prepared to play an active role in disaster response. This course introduces the stages of a disaster and outlines the role an I&R may play in each stage. It also explores government and nonprofit organizations that typically respond to and are active in disasters and what resources they typically provide. This course also outlines steps that should be taken to prepare the organization, the technology (including the database), and the individual team members to respond during a stressful and ever changing situation.