With 66% of United States households reporting that they have at least one pet and most stating that they consider their animals to be family, human service providers must recognize and respond to these relationships. Within this webinar, attendees will learn resources and strategies for helping keep people and their pets together and well during times of vulnerability and crises.

The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.

Information and referral providers depend on solid outreach to inform the community about their programs. It can be a challenge, however, to develop a plan that meets the needs of their community and has built-in measures of success. This webinar’s presenters will describe how they developed their outreach plans, measure success, and refine those plans using ongoing data collection from their I&R software.

All of us can play a role in promoting elder justice. Information & Referral/Assistance professionals are uniquely situated to respond to individuals experiencing life circumstances that may contribute to the risk of maltreatment or self-neglect. This session will share resources that can support specialists and their agencies in this vital work.

Build your connection toolkit with empathy and compassion. Both are essential for quality information and referral contacts and are required by the Inform USA Standards. You'll learn what these concepts are ... and what they are not. Walk away with hands-on tools to help you increase your skills for your next contact.

With 66% of United States households reporting that they have at least one pet and most stating that they consider their animals to be family, human service providers must recognize and respond to these relationships. Within this webinar, attendees will learn resources and strategies for helping keep people and their pets together and well during times of vulnerability and crises.

The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.

The 211 Steering Committee celebrates 988 with this collaborative presentation for Suicide Prevention Month. Hear from experts in 988, 211, and SAMHSA about the evolving partnerships for this critical need. "Help United" will focus on help and hope, one contact at a time, and each partner organization's critical role. Learn where you fit into this important work!

How do 211 and 988 work together to respond to those most vulnerable while ensuring there is no wrong door approach? Listen to leaders in the field speak on different models of how our systems can work best together.

211/CIE® San Diego is pleased to have Beth Johnson and Artrese Morrison discuss with our network “Leveraging Community Information Exchanges for Equitable and Inclusive Data,” a suite of resources that inform early planning and community member engagement efforts for institutions building Community Information Exchanges (CIEs).

What we can expect from winter utility assistance in 2022 and what we have learned!