211 National Steering Committee Webinar Series

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The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

  • 211 National Steering Committee - Diversity, Equity and Inclusion

    Product not yet rated Contains 1 Component(s) Includes a Live Web Event on 05/06/2021 at 2:10 PM (EDT)

    The outcomes will be for people to feel prepared to begin the conversation in their workplace and community to discuss nd begin the work of incorporating diversity, equity and inclusion.

    The outcomes will be for people to feel prepared to begin the conversation in their workplace and community to discuss nd begin the work of incorporating diversity, equity and inclusion. 

  • 211 National Steering Committee - A Year To Remember...and Celebrate!

    Contains 1 Component(s)

    Come and celebrate all that 211 has been through this last year! Join us in this virtual bash to acknowledge all of our hard work! And, take notes because there’ll be a quiz and there will be prizes!

    Come and celebrate all that 211 has been through this last year! Join us in this virtual bash to acknowledge all of our hard work! And, take notes because there’ll be a quiz and there will be prizes!

    COVID-19 has impacted our lives, many of us have lost loved ones, struggled to pay our bills and we’ve heard from millions of people who need help! But, from all of that has come a stronger, more resilient and agile 211! We’re here to celebrate that we have come through 2020 and are blazing a train in 2021!

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Chiara Cameron-Wood

    AIRS Director, Training and Education

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly moved up to become the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before moving into her current position with AIRS as the Director of Knowledge and Training. Chiara lives in Pleasant Grove, Utah with her husband Jeff, near to their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys travelling, writing, meditation, baking shows, musicals, shallow high school comedies, singing and playing the piano whenever she can. 

    Judy Shum

    National Director 211 and Community Partnerships

    United Way Centraide Canada, Ottawa, Ontario

    As National Director, 211 and Community Partnerships at United Way Centraide Canada since Fall 2020, Judy has been leading the recent expansion of 211 across Canada in response to Covid-19, and with funding support from the Government of Canada. She also drives development of 211 at the national level as a major partnership between United Way and 211 Service Partners. Among other leadership roles held in the past, Judy was the Director of Community Impact at United Way of Saskatoon and Area, where she led the expansion of 211 Saskatchewan to full service in 2017. When Judy and her family moved back to Ontario in 2019, she took on the role of Executive Director at the ADR Institute of Ontario (ADRIO) in Toronto. Judy holds a BA in Sociology (Gender and Families) from York University, and Master of Public Administration from University of Saskatchewan, and she currently lives in Toronto with her husband and two sons.

  • 211 National Steering Committee - 211 and The Social Determinants of Health: What’s all the Hype About

    Contains 1 Component(s)

    Join us and learn more about why we hear about social determinants of health (SDOH) all the time

    Yuri Cartier

    Research Associate

    Social Interventions Research and Evaluation Network

    Yuri Cartier, MPH, is a Research Associate at the Social Interventions Research and Evaluation Network (SIREN) at the University of California, San Francisco. She carries out research and dissemination activities focused on social and medical care integration, with a focus on community-based organizations and the role of technology to facilitate cross-sector social care coordination. Previously, she led scientific activities at the International Union for Health Promotion & Education. Yuri received her MPH from the French National School o f Public Health (EHESP) and her BA from Wellesley College. She lives in San Francisco and is an avid admirer of other people’s dogs.

    Joshua B. Pedersen (Moderator)

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Tim Sullivan (Moderator)

    Director

    Washington 211


    Tim Sullivan is the statewide director for Washington 211, the lead organization that administers the 211 information and referral system for the State of Washington. Tim received his Bachelors of Science degree from Central Washington University in 1992 and shortly after started his career in social services working for the Yakima County Gang Prevention Intervention Coalition as a program manager.  In 1995, Tim was hired by the United Way of Central Washington, where he worked as the Community Impact Director for 15 years. 

    In 2004, Tim became involved in the issue of homelessness and helped establish the Homeless Network of Yakima County, a coalition that developed and implemented Yakima County’s first 10 Year Plan to End Homelessness. In 2006, Tim was contracted by Yakima County to develop the County’s first housing and homeless programs and later became a Senior Manager for Yakima County Human Services. In August 2016, Tim became the Statewide Director for Washington 211. 

    Tim is a member of the 2-1-1 National Steering Committee and chairs the SDOH Taskforce. Tim is also a founding board member of Justice Housing Yakima, a non-profit organization that is dedicated to building permanent housing for chronically homeless individuals using tiny homes. Tim makes his home in Yakima, WA with his wife Michelle of 27 years and his two children, Jessica age 22 and Ian age 13. 

    Matthew W. Kreuter, PhD, MPH

    Kahn Family Professor of Public Health

    Washington University in St. Louis

    Matthew W. Kreuter, PhD, MPH, is the Kahn Family Professor of Public Health at the Brown School at Washington University in St. Louis and founder and Senior Scientist of the Health Communication Research Laboratory (HCRL), now in its 25th year of continuous funding. Dr. Kreuter and the HCRL team study the lives and health of low-income Americans, developing and testing interventions that address social needs and improve health to eliminate disparities. Dr. Kreuter served for six years on the Institute of Medicine’s Board on Population Health and Public Health Practice, and has been ranked in three separate bibliometric studies in the top 1% of researchers in his field based on journal article citations. He received his PhD and MPH in Health Behavior and Health Education from the School of Public Health at the University of North Carolina – Chapel Hill.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”