211 National Steering Committee Webinar Series

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The National 211 Steering Committee elevates best practices, tackles hot topics and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts and collaborate to make our network stronger.

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    What we can expect from winter utility assistance in 2022 and what we have learned!

    Katrina Metzler

    Executive Director

    National Energy and Utility Affordability Coalition (NEUAC)

    Katrina Metzler is the Executive Director of the National Energy and Utility Affordability Coalition (NEUAC), a leading organization in the fields of public policy and advocacy for energy and poverty issues. Members of the organization include utilities, non-profit organizations, energy assistance programs, trade associations, and tribal organizations. NEUAC currently serves more than 200 member organizations that span the nation. The organization bridges the gap between states, social service organizations, and government to empower them to work together and learn from each other in times of energy and poverty crisis.

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    Using 211 Data: Impact & Best Practices to Promote Diversity, Equity, and Inclusion

    Maricela Alcala

    CEO of Gryphon Place in Kalamazoo

    Gryphon Place, Kalamazoo, Michigan

    Maricela Alcala has been in the field of I&R and 2-1-1 since 2005. Before Gryphon Place Maricela she was the Program Director for United Way 2-1-1, in Toledo, Ohio.  Where she oversaw the 2-1-1 and its internal programs. Free Tax Preparation Program, Coordinated Assessment, Critical Identification Program and Family Information Network. Prior to that, Maricela held several positions within United Way including: 2-1-1 Program Manager, Technology Resource Manager and I&R/Resource Specialist. Before joining United Way, Maricela was an Outreach Specialist at Adelante Latino Resource Center assisting Latino/Hispanic families with Drug and Alcohol Prevention. Maricela has been an active member of National AIRS, nominated and accepted to become National Accreditation Reviewer in 2011.  Maricela has a bachelor’s degree in Business Administration/Information Systems from the University of Veracruz (Mexico) Maricela in 2019 founded along with other Latinas in the Kalamazoo area a Latina Leadership Program called “ELLAS” Empowering Latina Leaders Advocates for Success. ELLAS mission is to Empower, Enrich, and Elevate Latina leaders and allies to become bridge builders and influential change agents in Southwest Michigan.

    Heather Black

    United Way of North Carolina, Cary, North Carolina

    Heather Black serves as the NC 211 State Director with United Way of North Carolina. In her role with NC 211, Heather oversees the work and planning for the statewide 2-1-1 information and referral system supported by United Ways across the State. As the State Director, Heather focuses on building partnerships with state and local government agencies, non-profit organizations, healthcare organizations, and others seeking to improve the lives of North Carolina citizens through access to information. During Heather's tenure, the team at NC 211 has served as a primary communication portal for the State's responses to Hurricanes Matthew and Florence and now the COVID-19 pandemic. Heather is a graduate of Meredith College in Raleigh with a B.S. degree in Business Administration. She has spent her career in public service working both in the non-profit sector in Washington, D.C. and in state government and non-profits in North Carolina.

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

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    Join us as we feature Po Leapani and SteveTaylor as we discuss how to tell our story so that we can make a major policy impact.

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Steve Taylor

    Senior Vice President and Counsel for Public Policy

    United Way Worldwide, Alexandria, Virginia

    Steve Taylor is a public policy and government relations leader with more than 25 years of experience on Capitol Hill and as a nonprofit executive.

    He currently serves as Senior Vice President and Counsel for Public Policy at United Way Worldwide, overseeing federal policy and advocacy for a network of over 1100 United Ways across the United States.

    Chiara Cameron-Wood

    AIRS Interim Executive Director

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology, and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles, including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly became the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS and now serves as the Executive Director. Chiara lives in Lehi, Utah, with her husband Jeff, near their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys traveling, writing, meditation, baking shows, musicals, shallow high school comedies, singing, and playing the piano whenever she can. 

    Po Leapai

    Advocacy Organizer

    Washington’s Low Income Housing Alliance

    Community Organizer and Social Justice Advocate committed to investing in, and growing thriving communities by listening to our neighbors to create and manage equitable programs and provide support for people who need it the most. Lived and relatable experiences have given me the opportunity to engaging people in grassroots campaigns.

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    Join us as we feature Po Leapani and Steve Taylor as we discuss how to tell our story so that we can make a major policy impact.

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    Join us as we feature 211 Broward’s journey working with Alexander Star in creating “Just One Firefly (211 Anthem)”

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Chiara Cameron-Wood

    AIRS Interim Executive Director

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology, and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles, including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly became the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS and now serves as the Executive Director. Chiara lives in Lehi, Utah, with her husband Jeff, near their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys traveling, writing, meditation, baking shows, musicals, shallow high school comedies, singing, and playing the piano whenever she can. 

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    Let's unlock the mystery of talking to funders! Join this conversation where we will ask questions about how to approach funders, what they are looking for and what tips representatives from corporate philanthropy, a national foundation and United Way Worldwide.

    Heather Gallegos

    Community Relations Leader, Michigan Operations

    The Dow Chemical Company, San Francisco, California

    Heather Gallegos is the Community Relations Leader for Dow. In this role, she is responsible for building and fostering strategic relationships with key stakeholders in the Great Lakes Bay Region and leading community outreach efforts that support the well-being of the community and strengthen Dow’s reputation.  This includes strategic counsel on regional boards, directing company philanthropic contributions, employee engagement efforts and leadership throughout the region to advance both community and company initiatives.

     

    Gallegos began her career with Dow in 2001 as an Information Analyst. In 2006, Gallegos was named Business Communications Manager within the Specialty Chemicals portfolio where she led global marketing communications and employee engagement programs for multiple business units. Gallegos joined Government Affairs in 2012 as North American Public Policy Leader where she led internal teams to develop strategic policies in support of Dow's corporate priorities. In 2013, Gallegos was named Business Communications Director for Dow Elastomers, Electrical and Telecommunications where she was responsible for developing the strategic direction for all business and marketing communication initiatives aligned to business priorities as well as leading the global marketing communications team in the tactical implementation of these strategies.

     

    Gallegos serves on the Board of Directors for the Bay Area Chamber of Commerce, Saginaw County Chamber of Commerce, Saginaw Future, Inc., and the Temple Theatre Foundation. She is Trustee for both McLaren Bay Region and the Russell H. and Maxine E. Smith Charitable Foundation. Gallegos is a recipient of the 2018 Junior Achievement Rising Star award. And, she is a graduate of the Great Lakes Bay Region Institute for Leaders.

    Joselin Cisneros

    Education Fellow

    The Kresge Foundation, Detroit, Michigan

    Joselin Cisneros is an education fellow at The Kresge Foundation. Joselin supports the Education Program’s effort to increase the number of students of color and those with low incomes to attain a post-secondary education. She joined the foundation in 2020. 

    Previously, Joselin served as a research associate at the National Forum on Higher Education for the Public Good, where she was involved in the development of a comprehensive study of the opportunities and challenges faced by undocumented students seeking to enroll in Michigan public higher education institutions. She also worked at Enlace Chicago as a post-secondary coordinator, supporting first-generation students of color to attend college. For 10 years, she was involved with The Anhelo Project’s fundraising committee to help coordinate a scholarship for undocumented students in Illinois and served on the board of directors. 

    Joselin earned a Bachelor of Science in sociology from the Illinois Institute of Technology and a master’s degree in higher education from the University of Michigan. She is a native of Chicago and a first-generation immigrant college graduate.

    Matthew Aliberti

    Director, Foundations and Grants

    United Way Worldwide, Alexandria, Virginia

    Matthew Aliberti serves as the Director of Foundations and Grants for United Way Worldwide. He develops the vision and strategy for engaging private foundations, cultivates and stewards new and existing foundation partners, and supports the United Way network’s outreach with foundations.  Previously, Matt worked for over three years on United Way Worldwide’s community impact team supporting collective impact initiatives and integrating strategies across education, income, and health portfolios.

     

    He has fourteen years of experience in affordable housing and community development.  He holds a bachelor’s degree in the history of science from Harvard College, a Master of Urban Planning from the University of Michigan, and a Master of Public Health from the George Washington University, concentrating in health promotion, and is a photographer in his spare time.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

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    Learn how to better talk the language with our public health partners we we can advocate for 211 in the social determinants of health field and create more wins with better collaboration. Join us for a discussion from the leader in Public Health from the County Health Rankings and Roadmaps team.

    Learn how to better talk the language with our public health partners we we can advocate for 211 in the social determinants of health field and create more wins with better collaboration. Join us for a discussion from the leader in Public Health from the County Health Rankings and Roadmaps team. 

    Ericka Burroughs-Girardi

    Senior Outreach Specialist

    Population Health Institute

    Ericka is the senior outreach specialist for County Health Rankings & Roadmaps. Ericka’s primary role is to manage County Health Rankings & Roadmaps’ webinar production. She is also part of a team that develops online tools to connect communities to evidence-informed strategies and community change resources, fosters peer learning and connections, delivers knowledge and skill building sessions, and recognizes and celebrates health improvement.

    Previously, Ericka served as the Health Equity Coordinator at the Florida Department of Health in Orange County where she created the Alfred L. Bookhardt Award for Health Equity to recognize changemakers committed to building equitable communities in Central Florida. She was also a founding member of the first food policy council in Central Florida.

    Ericka holds an MA in Anthropology from the University of South Florida and an MPH from the University of South Carolina. Ericka resides in Florida where in her spare time she volunteers at the food pantry at her church. She and her husband are the proud foster parents of a 12-year-old dog, Sable.

    Anne Roubal, PhD, MS

    Population Health Analyst, County Health Rankings

    Population Health Institute

    Anne works as a Population Health Analyst for the County Health Rankings & Roadmaps. She supports the analytic activities of the County Health Rankings. Her primary role is to communicate data in a meaningful way to partners through online publications, reports, and graphics.

    Anne holds a Ph.D. and a M.S. from the Department of Population Health Sciences at the University of Wisconsin-Madison and a B.S. from DePaul University. Her research focuses on measuring and communicating health disparities and understanding the impact of the built environment on health.

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

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    Come join a panel of those who have already made the journey to help evaluate the following; team readiness, values to partners and funders and whether or not the process improves your overall services.

    Come join a panel of those who have already made the journey to help evaluate the following; team readiness, values to partners and funders and whether or not the process improves your overall services. 

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Jennie Pollak

    Deputy Executive Director of Michigan 2-1-1

    Jennie Pollak is the Deputy Executive Director of Michigan 2-1-1, supporting the statewide 2-1-1 network, facilitating implementation of partnerships, contracts, projects, etc. having worked in the field of Information and Referral for 13 years, working in many roles within 2-1-1.  In addition she serves in several capacities on the MI-AIRS Board, and is the Chair of the Accreditation Commission. Jennie holds a Master’s degree in Social Work, with a focus in Organization and Community Leadership. 

     

    Molly Black

    Trainer and Coach

    United Way of Greater Cleveland

    Molly Black is a trainer and coach at United Way of Greater       Cleveland. She is an Information and Referral professional with 21+ years of experience working at two AIRS Accredited agencies. Molly has held roles including direct service, supervision,      special project management and played a key role with 2-1-1 Helplink’s AIRS reaccreditation. Notable achievements in that role include creating a detailed 120 hour training curriculum, and adapting         training curriculum to better meet the needs of blind and visually impaired staff.

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    The outcomes will be for people to feel prepared to begin the conversation in their workplace and community to discuss nd begin the work of incorporating diversity, equity and inclusion.

    The outcomes will be for people to feel prepared to begin the conversation in their workplace and community to discuss nd begin the work of incorporating diversity, equity and inclusion. 

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Dr. Gina Wilson

    Faculty

    Central Michigan University

    Dr. Gina Wilson is a faculty member of the Department of Educational Leadership in the College of Education and Human Services at Central Michigan University where she also is the co-chair for the College of Education and Human Services Diversity, Equity and Inclusion Committee. 

    Dr. Kenneth Jolly

    Professor of History

    Saginaw Valley State University

    Dr. Kenneth Jolly is Professor of History and Coordinator of Black Studies at Saginaw University where he teach courses in African American History, the Civil Rights Movement, Africana Studies and US History. 

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    Come and celebrate all that 211 has been through this last year! Join us in this virtual bash to acknowledge all of our hard work! And, take notes because there’ll be a quiz and there will be prizes!

    Come and celebrate all that 211 has been through this last year! Join us in this virtual bash to acknowledge all of our hard work! And, take notes because there’ll be a quiz and there will be prizes!

    COVID-19 has impacted our lives, many of us have lost loved ones, struggled to pay our bills and we’ve heard from millions of people who need help! But, from all of that has come a stronger, more resilient and agile 211! We’re here to celebrate that we have come through 2020 and are blazing a train in 2021!

    Joshua B. Pedersen

    Director of Network Operations & Performance

    United Way Worldwide, Arlington, Virginia


    Joshua B. Pedersen has worked and volunteered in the non-profit industry for 24 years.  He led the implementation of the 211 service throughout Utah, has served as Director of Services for the Utah Food Bank, as Vice President of United Way of Northern Utah, CEO of United Way of Frederick County, Maryland and as President of 211 Maryland.   Today Joshua works as 211 Director of Network Operations & Performance for United Way Worldwide. Joshua has served on way too many boards but especially likes working on those boards that improve non-profit governance and provides funding to capable service organizations.   Joshua has a bachelor’s degree in Communication from Weber State University.  In his spare time, he enjoys spending whatever time with his 3 children and baking.

    Sarah Kile

    Executive Director

    211 Northeast Michigan

    Sarah Kile is the Executive Director at 211 Northeast Michigan where she proudly serves over 1 Million people in 23 counties.  She is a graduate of Central Michigan University and the Community Coalition Leadership program through The Robert Wood Johnson Foundation.

    Sarah has spent over a dozen years as a veteran of public health education and activism.  She has worked to prevent teen pregnancy, reduce substance abuse and in community health planning.

    Sarah has sat on many community boards and is currently a Councilperson for The City of Gladwin, and sits on the Board of Education for the Clare-Gladwin RESD. One of her favorite boards includes Mid Michigan Big Brothers Big Sisters where she also gets to volunteer as a “Big Sister.”

    Chiara Cameron-Wood

    AIRS Interim Executive Director

    AIRS, Lehi, Utah

    Chiara Cameron-Wood is graduated with an Associates Degree in Business,  Bachelors in Psychology, and a Masters in Human Services with a specialization in Social and Community Resources. She has served her community in several nonprofit roles, including volunteer coordination with United Way of Northwest Ohio and Hannah's Socks, before moving to Utah and becoming part of the 211 program there. She started as a lead and quickly became the Program Director and then the Managing Director of 211 Utah. She held that position for 5 years before becoming a part of AIRS and now serves as the Executive Director. Chiara lives in Lehi, Utah, with her husband Jeff, near their 7 children and the stunning natural beauty of the Rocky Mountains and national forests. She enjoys traveling, writing, meditation, baking shows, musicals, shallow high school comedies, singing, and playing the piano whenever she can. 

    Judy Shum

    National Director 211 and Community Partnerships

    United Way Centraide Canada, Ottawa, Ontario

    As National Director, 211 and Community Partnerships at United Way Centraide Canada since Fall 2020, Judy has been leading the recent expansion of 211 across Canada in response to Covid-19, and with funding support from the Government of Canada. She also drives development of 211 at the national level as a major partnership between United Way and 211 Service Partners. Among other leadership roles held in the past, Judy was the Director of Community Impact at United Way of Saskatoon and Area, where she led the expansion of 211 Saskatchewan to full service in 2017. When Judy and her family moved back to Ontario in 2019, she took on the role of Executive Director at the ADR Institute of Ontario (ADRIO) in Toronto. Judy holds a BA in Sociology (Gender and Families) from York University, and Master of Public Administration from University of Saskatchewan, and she currently lives in Toronto with her husband and two sons.