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Inform USA Webinar - Workforce Management Basics
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Inform USA Webinar - Workforce Management Basics
Recorded 02/21/2024 | 54 minutes
Recorded 02/21/2024 | 54 minutes
Do you have questions about managing your contact center? Are you wondering how you can best align your workforce to answer your calls and other contacts as they appear in the queue? This webinar is designed to give you introductory information on how you can manage these key concepts:
Define workforce management and what that means for contact centers of all sizes.
Understand metrics that drive workforce management decisions.
Develop staffing baselines to assist with day-to-day operations and how to increase staffing for surges in contact center activity.
NOTE: This webinar has a run time of 54 minutes; successful completion of this webinar requires viewing 45 minutes of the recording.