Ms. Vonda Jenkins is an Information and Assistance Specialist for the Greater Nashville Regional Council AAAD

Ms. Jenkins has been certified as a Community Resource Specialist - Aging and Disability (CRS-A/D) since 2017.

Ms. Jenkins is a Master-degreed social worker with over 24 years’ experience that includes specializations in the areas of housing and behavioral programs for women and children as well as developing and implementing informational, referral and advocacy systems and practices.

As a graduate of the Master of Human Services program of Lincoln University in Pennsylvania, Ms. Jenkins’ concentration was in the area of “Self and Others.” 

Ms. Vonda Jenkins’ aspiration has always been to work in the service area and share information and resources that impact and facilitate the needs of consumers seeking community resources and services. 

Ms. Jenkins current position affords her the opportunity to utilize her skills and training to inform and educate consumers about available community resources and services while empowering them to make their own choices when accessing those community resources and services. 

I am the Helpline Supervisor at 211 First Call for Help in Broward County, FL.  I am a transplant from Louisville, KY. and enjoy any activity that involves water! I have had the pleasure of working with 211 for five years. It has been  wonderful to be able to grow along with 211 First Call for Help. I provide the On The Phone Trainings for our new staff and continue to support them as they transition to their positions as Helpline Counselors.  I love that I am able to support the Helpline Staff and the Leadership Team. It has definitely been a challenging year for us! I am grateful for technology that has allowed us to work remotely so we can continue to provide the needed support to our community.

Jessie Verville is the 2-1-1 Engagement Specialist with HWMUW since 10/2007. She and her colleagues have experience with offering 2-1-1 support involving hurricane, wildfire, flood and pandemic response for 2-1-1 centers across the country. She is most passionate about finding ways to think outside of the box to meet the needs of the people in need (especially when resources are limited), and letting everyone know that 2-1-1 will be there for them every step of the way in times of distress/disaster. Jessie unwinds from this work by playing games/watching movies with her two amazing daughters, Jasmin and Angela. 

Amanda currently works at United Way of Central Iowa 211 as the Database Curator and as a Certified Resource Specialist. She has been working for 211 close to 13 years and became the Database Curator about 6 years ago. She graduated from Grand View University with a Bachelor’s in Human Services and an Associates degree from DMACC in Environmental Science. She enjoys helping people in need and found a good fit with 211 as she gets to help those looking for resources as well as peer counseling to those just needing an ear. She is married with 2 dogs and 3 cats and both her and her wife love to ride motorcycles when the Iowa weather permits.

Lacey Hanson is System Subadministrator and I&R/Resource Program Lead for ADRC of Oregon, Portland. She started her I&R career with 211info of Oregon in 2009. She is frequent presenter at AIRS Conferences and the Affiliate Chair for Northwest AIRS. Being an I&R Specialist was the hardest job Lacey ever had and now she loves helping to train and support other I&R specialists so that they can be confident and impactful stewards to their communities.In her free time, Lacey is a metalsmith, making jewelry, knives and small sculpture. She loves 90s and independent hip hop music and all of her dreams are sleepovers.

Avalon “Mal” Mallory is the 211 Resource Manager for 211 Northwest Florida in Pensacola, FL. Mal has volunteered as an I&R specialist at 211 Big Bend, where she did both crisis counseling and I&R, and has worked as an I&R specialist and Resource Manager at 211 Northwest Florida. She believes that a major component to success is knowing how to get access to things you need and enjoys helping people connect to what they need to succeed. When not doting on her beloved cat, she is working towards her life goal of becoming a fluent polyglot!