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AIRS Forum CRS (for Community Resource Specialists)

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"We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working as Community Resource Specialists and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

  • AIRS Forum CRS- Self Care

    Product not yet rated Contains 2 Component(s) Includes a Live Web Event on 02/04/2021 at 1:00 PM (EST)

    Join a panel of peers who will be leading a discussion about the possibilities and pitfalls of self care. They will be sharing many of their own experiences and hope to hear more of what you have learned as well!

    Join a panel of peers who will be leading a discussion about the possibilities and pitfalls of self care. They will be sharing many of their own experiences and hope to hear more of what you have learned as well!

  • AIRS Forum CRS - Client Advocacy

    Contains 1 Component(s)

    What does advocacy really look like to the CRS? Join us for a great conversation about application of this tough concept, including review of real-life scenarios that will give us a chance to discuss the when, why and how. Don't forget to take the survey first to inform the final conversation!

    Vonda Jenkins

    Information Assistance Counselor

    Area Agencies on Aging and Disability, Greater Nashville Regional Council

    Ms. Vonda Jenkins is an Information and Assistance Specialist for the Greater Nashville Regional Council AAAD

    Ms. Jenkins has been certified as a Community Resource Specialist - Aging and Disability (CRS-A/D) since 2017.

    Ms. Jenkins is a Master-degreed social worker with over 24 years’ experience that includes specializations in the areas of housing and behavioral programs for women and children as well as developing and implementing informational, referral and advocacy systems and practices.

    As a graduate of the Master of Human Services program of Lincoln University in Pennsylvania, Ms. Jenkins’ concentration was in the area of “Self and Others.” 

    Ms. Vonda Jenkins’ aspiration has always been to work in the service area and share information and resources that impact and facilitate the needs of consumers seeking community resources and services. 

    Ms. Jenkins current position affords her the opportunity to utilize her skills and training to inform and educate consumers about available community resources and services while empowering them to make their own choices when accessing those community resources and services. 

    Theresa House

    211 Helpline Program Supervisor

    211 Broward

    I am the Helpline Supervisor at 211 First Call for Help in Broward County, FL.  I am a transplant from Louisville, KY. and enjoy any activity that involves water! I have had the pleasure of working with 211 for five years. It has been  wonderful to be able to grow along with 211 First Call for Help. I provide the On The Phone Trainings for our new staff and continue to support them as they transition to their positions as Helpline Counselors.  I love that I am able to support the Helpline Staff and the Leadership Team. It has definitely been a challenging year for us! I am grateful for technology that has allowed us to work remotely so we can continue to provide the needed support to our community.

  • AIRS Forum CRS - Assessment Techniques

    Contains 3 Component(s)

    60.6% of the AIRS Forum Survey Respondents were concerned about and wanted to further discuss assessment techniques. This conversation will be based off of the AIRS Conference presentation and webinar "The Art of Asking Questions".

    60.6% of the AIRS Forum Survey Respondents were concerned about and wanted to further discuss assessment techniques.  This conversation will be based off of the AIRS Conference presentation and webinar "The Art of Asking Questions".  

    Julie Nurmi

    Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton

    Julie Nurmi is the Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton. She has 9+ years of experience in answering 211, both front line and in a supervisory capacity. She is AIRS and CCW Certified and is the Lead Trainer for the 211 Program. She has a BA in Psychology (cum Laude) and has experience presenting on 211, further educating the public on the services offered.

    Laura Sweet

    Palm Beach Treasure Coast 211, Palm Beach, Florida

    Laura currently holds the position of Training and Quality Assurance Coordinator at 211 Palm Beach/Treasure Coast. She has held several positions throughout her career in the human services field that focused on reaching and providing resources to minority and/or highs risk populations such as migrants, Hispanics, and persons with chronic mental illness and is currently holds a certification in Applied Suicide Intervention Skills Training (ASIST).  

    Laura’s passion for the field stems from stories from her family who migrated to the U.S. and struggled to navigate the system and find their way in an unfamiliar environment. Inspired by the stories of the kindness, help and hospitality they encountered from strangers that made their lives better.  

    She cherishes the rare moments she can get to the beach (even though she lives in Florida) 

  • AIRS Forum CRS

    Contains 1 Component(s) Recorded On: 06/04/2020

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working one on one with callers and clients and will focus on the issues deemed most urgent and important by the participants via a pre-event survey. Featuring panelists who work as Community Resource Specialists and include: Amanda Arrasmith from 211 at United Way of Central Iowa, Jessie Verville from 211 at Heart of Michigan United Way and Kenita Withers from 211 T United Way of Central Virginia.

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives."

    Adrian Grenier

    "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. 

    This forum is for those who are working one on one with callers and clients and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    Featuring panelists who work as Community Resource Specialists and include: Amanda Arrasmith from 211 at United Way of Central Iowa, Jessie Verville from 211 at Heart of Michigan United Way and Kenita Withers from 211 T United Way of Central Virginia.

    Jessie Verville

    2-1-1 Engagement Specialist with HWMUW

    Jessie Verville is the 2-1-1 Engagement Specialist with HWMUW since 10/2007. She and her colleagues have experience with offering 2-1-1 support involving hurricane, wildfire, flood and pandemic response for 2-1-1 centers across the country. She is most passionate about finding ways to think outside of the box to meet the needs of the people in need (especially when resources are limited), and letting everyone know that 2-1-1 will be there for them every step of the way in times of distress/disaster. Jessie unwinds from this work by playing games/watching movies with her two amazing daughters, Jasmin and Angela. 

    Amanda Arrasmith Kerr

    Database Curator and as a Certified Resource Specialist.

    Amanda currently works at United Way of Central Iowa 211 as the Database Curator and as a Certified Resource Specialist. She has been working for 211 close to 13 years and became the Database Curator about 6 years ago. She graduated from Grand View University with a Bachelor’s in Human Services and an Associates degree from DMACC in Environmental Science. She enjoys helping people in need and found a good fit with 211 as she gets to help those looking for resources as well as peer counseling to those just needing an ear. She is married with 2 dogs and 3 cats and both her and her wife love to ride motorcycles when the Iowa weather permits.

  • AIRS Forum CRS- Call Skills During a Crisis (Like a Pandemic)

    Contains 1 Component(s)

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives." Adrian Grenier "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. This forum is for those who are working one on one with callers and clients and will focus on the issues deemed most urgent and important by the participants via a pre-event survey. You can take the survey here: https://forms.gle/BRMpc2S3BgCuJiEi9

    "We learn from each other. We learn from others' mistakes, from their experience, their wisdom. It makes it easier for us to come to better decisions in our own lives."

    Adrian Grenier

    "Forum Style" AIRS Webinars are a place where people who fill like roles in I&R can come together to commiserate, support and share wisdom from those common experiences. 

    This forum is for those who are working one on one with callers and clients and will focus on the issues deemed most urgent and important by the participants via a pre-event survey.

    Lacey Hanson

    ADRC Program and Technical Specialist; Oregon Aging & Disability Resource Connection

    Lacey Hanson is System Subadministrator and I&R/Resource Program Lead for ADRC of Oregon, Portland. She started her I&R career with 211info of Oregon in 2009. She is frequent presenter at AIRS Conferences and the Affiliate Chair for Northwest AIRS. Being an I&R Specialist was the hardest job Lacey ever had and now she loves helping to train and support other I&R specialists so that they can be confident and impactful stewards to their communities.In her free time, Lacey is a metalsmith, making jewelry, knives and small sculpture. She loves 90s and independent hip hop music and all of her dreams are sleepovers.

    Avalon 'Mal' Mallory

    211 Resource Manager; United Way of West Florida

    Avalon “Mal” Mallory is the 211 Resource Manager for 211 Northwest Florida in Pensacola, FL. Mal has volunteered as an I&R specialist at 211 Big Bend, where she did both crisis counseling and I&R, and has worked as an I&R specialist and Resource Manager at 211 Northwest Florida. She believes that a major component to success is knowing how to get access to things you need and enjoys helping people connect to what they need to succeed. When not doting on her beloved cat, she is working towards her life goal of becoming a fluent polyglot!