Inform USA Webinar - What Color Are Your Socks? Asking Demographics and Feeling OK About It

Recorded On: 09/19/2019

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This is an encore presentation of a conference favorite. In this webinar we will cover why we collect demographic data, tools for asking the questions, and how the information is used to improve your agency and your community. A collaboration of an Oregon-based 211 and ADRC, you will hear from a Community Resource Specialist, a call center manager, and a data analyst about all things ‘demo’, and learn some tools to improve the process for you and your staff. You’ll hear some examples of ways to ask demographics that may be more comfortable for you and your caller. And we will also look at demographic requirements and changes coming from the census and REAL+D, using an equity lens expanding vocabulary around gender identity, race, military/veteran status, and more!

After attending this webinar, participants will be able to:

Better understand why we ask demographics in I&R
Feel more confident asking demographic questions
Understand how demographic data is used after you collect it

Nickcolynn Nixon

Community Information Specialists at 211info

Nickcolynn Nixon is the longest-serving Community Information Specialist at 211info, which she joined in 2010. She assists with training, has served on several committees and was a founding member of the 211info Equity Team. Nickcolynn brings to the table experience in answering a variety of demographic questions from age and gender identity to housing status. For the past seven years, Nickcolynn has been president of the Inspirational Choir at her church.

Lacey Hanson

Program and Technical Specialist for the ADRC of Oregon

Aging and Disability Resource Connection of Oregon, Portland, Oregon

Lacey Hanson is the Program and Technical Specialist for the ADRC of Oregon and oversees I&R and Resource database entry statewide. She came to this position after supervising the Resource department at 211info of Oregon and SW Washington. Lacey is responsible for providing training, support and technical assistance to ADRC of Oregon staff. She is a member of the AIRS Taxonomy and Resource Database Committees and has participated in software development, upgrade and implementation. Lacey graduated from Portland State University in Administration of Justice and Spanish and subsequently obtained a Bachelor of Fine Arts degree from Oregon College of Art and Craft. Outside of the office, Lacey is a metalsmith and makes jewelry, knives and small sculpture.

Ciara Doyle

Director of Contact Center and Programs for 211info

Ciara Doyle is the Director of Contact Center and Programs for 211info in Portland, OR, where she supervises a statewide call center. She is responsible for program design, training, and organizational integration of core & specialized programs including lines for basic I&R services; foster parent support; environmental health concerns; and homeless services coordinated entry. Prior to joining 211info in 2012, Ciara worked in youth services with a variety of community-based programs, including a runaway youth crisis center & emergency shelter, youth employment training program, and reproductive health organizations. She has a Master’s in Social Work from Portland State University and a Bachelor’s in Social Work from North Carolina State University. Her interests include backpacking, travel, the internet, and Jack Russell Terrier rescue.