EXPRESS On-boarding for COVID-19 Support

5 (5 votes)

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Objectives:

  • Introduce the 5 stages of the Information and Referral process, an outline for the beginning, progression, flow and completion of a call
  • Discover and implement communication techniques that you can use to be successful during each stage of the process
  • How to cope with a difficult call

Key:

Complete
Failed
Available
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EXPRESS On-boarding for COVID-19 Support
Open to download resource.
Open to download resource.
EXPRESS On-boarding for COVID-19 Support (Quiz)
20 Questions  |  Unlimited attempts  |  0/20 points to pass
20 Questions  |  Unlimited attempts  |  0/20 points to pass
COVID-19 Situation Overview and Key Messages
Open to download resource.
Open to download resource.
COVID-19 Situation Overview and Key Messages (Quiz)
10 Questions  |  Unlimited attempts  |  10/10 points to pass
10 Questions  |  Unlimited attempts  |  10/10 points to pass
Certificate of Completion
No credits available  |  Certificate available
No credits available  |  Certificate available