Service Delivery: Using the Resource Database for I&R Referrals

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A resource database is a computerized body of information about community resources maintained by the I&R service. The resource database should include what you need to know about community, social, and health organizations to make good referrals, by answering basic questions such as: What does the agency do? Who does it serve? When and how can people apply? What documents might an applicant need to produce? Who provides the service? This course will help Community Resources Specialists understand the basics of, and the strategies behind, effective database searches.

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3 Questions
3 Questions Introductory exercises
Part 1: Nature of a Resource Database
Open to download resource.
Open to download resource. The resource database is the foundation of an I&R service and the means by which people and services are brought together. It supports the I&R process and also serves as an inventory of human services for the community. When a client calls an I&R service, walks in to see a Community Resource Specialist, searches an online I&R database, reviews a human services directory or reads information brochures, they are accessing information contained in or derived from the resource database, either independently (when they do their own searches) or through the mediation of a Specialist.
Part 1: Review Exercise
8 Questions  |  Unlimited attempts  |  8/8 points to pass
8 Questions  |  Unlimited attempts  |  8/8 points to pass
Part 2: Searching for Resources
Open to download resource.
Open to download resource. The type of search required depends on the outcome of the assessment process in correctly framing the needs of the client.
Part 2: Review Exercise
2 Questions
Part 3: Sharing Information With Clients
Open to download resource.
Open to download resource. Always check the details to make sure a resource really meets the client’s needs and then review it with the client. In particular, read the service description and the eligibility details carefully to make sure you give the client all the relevant information to confirm its suitability.
Part 3: Review Exercise
1 Question  |  Unlimited attempts  |  8/8 points to pass
1 Question  |  Unlimited attempts  |  8/8 points to pass
Discussion
Make 1 discussion post to continue.
Make 1 discussion post to continue. What are the critical pieces of information that a client generally needs before deciding to accept a referral?
Final Course Exam
10 Questions  |  5 attempts  |  10/10 points to pass
10 Questions  |  5 attempts  |  10/10 points to pass
Certificate of Completion
1.00 Hour(s) of Professional Development credit  |  Certificate available
1.00 Hour(s) of Professional Development credit  |  Certificate available