Tools for Navigating Effective Communication , Active Listening, Empathy and Beyond

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Julie Nurmi

Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton

Julie Nurmi is the Team Lead of the 211 Program - Canadian Mental Health Association – Edmonton. She has 9+ years of experience in answering 211, both front line and in a supervisory capacity. She is AIRS and CCW Certified and is the Lead Trainer for the 211 Program. She has a BA in Psychology (cum Laude) and has experience presenting on 211, further educating the public on the services offered.