Catalog Advanced Search
138 Results
-
Contains 2 Component(s), Includes CreditsNew Webinar
With 66% of United States households reporting that they have at least one pet and most stating that they consider their animals to be family, human service providers must recognize and respond to these relationships. Within this webinar, attendees will learn resources and strategies for helping keep people and their pets together and well during times of vulnerability and crises.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 5 Product(s) 1 new product(s) added recently
The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.
The National 211 Steering Committee elevates best practices, tackles hot topics, and addresses current issues that face 211s across the US and Canada. Join the discussion, learn from peer experts, and collaborate to make the network stronger.
-
You must log in to register
- Non-Member - $20
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Commercial Associate - Free!
- More Information
-
You must log in to register
-
Contains 2 Component(s), Includes CreditsNew Webinar
Information and referral providers depend on solid outreach to inform the community about their programs. It can be a challenge, however, to develop a plan that meets the needs of their community and has built-in measures of success. This webinar’s presenters will describe how they developed their outreach plans, measure success, and refine those plans using ongoing data collection from their I&R software.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 2 Component(s), Includes CreditsNew Webinar
All of us can play a role in promoting elder justice. Information & Referral/Assistance professionals are uniquely situated to respond to individuals experiencing life circumstances that may contribute to the risk of maltreatment or self-neglect. This session will share resources that can support specialists and their agencies in this vital work.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 2 Component(s), Includes CreditsNew Webinar
Build your connection toolkit with empathy and compassion. Both are essential for quality information and referral contacts and are required by the Inform USA Standards. You'll learn what these concepts are ... and what they are not. Walk away with hands-on tools to help you increase your skills for your next contact.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 7 Component(s), Includes CreditsNew Webinar
Following a presidential declaration, FEMA provides financial support and direct services to disaster survivors and works with state, tribal, territory, local, and community partners to help these survivors recover. FEMA has listened to feedback, learned from previous disasters, and is ready to move forward with significant changes that will help individuals recover quicker after disaster strikes. With these reforms, FEMA is simplifying processes, removing barriers to access services, and increasing eligibility for certain types of assistance under the program. This marks a significant step toward improving the disaster survivor experience.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 2 Component(s), Includes CreditsNew Webinar
Join us for an exclusive webinar in honor of Problem Gambling Awareness Month designed to provide a nuanced exploration of the intricate landscape of problem gambling, where we will explore the critical role that empathy and connection play in effective intervention and support. This webinar aims to deepen your understanding of problem gambling, shedding light on its prevalence, impact and challenges individuals and communities face. Staff from the National Council on Problem Gambling will discuss the importance of fostering awareness, recognizing signs, and the significance of empathy in recognizing the signs and fostering an environment conducive to open discussions about this complex issue.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 2 Component(s), Includes CreditsNew Webinar
Excel is one of the most flexible skills for your program to provide reports about how your I&R is performing, the number of persons contacting you, as well as the needs of those programs. Three Inform USA members will share how they use Excel for reporting, including basics and a few advanced features Excel offers. Finally, the discussion will include information on how to customize reports for its intended audience.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 2 Component(s), Includes CreditsNew Webinar
Do you have questions about managing your contact center? Are you wondering how you can best align your workforce to answer your calls and other contacts as they appear in the queue? This webinar is designed to give you introductory information on how you can manage these key concepts of workforce management.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information
-
You must log in to register
-
Contains 2 Component(s), Includes CreditsNew Webinar
What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more.
Faed Hendry
Manager – Training and Outreach
Findhelp Information Services/211 Toronto, Toronto, Ontario
Faed Hendry is a Certified Information & Referral Specialist who is Manager of Training and Outreach with Findhelp Information Services in Toronto. He has worked in various capacities at Findhelp since 1989. Prior to working for Findhelp, he worked as a Community Development Coordinator for Volunteer Toronto, Faed regularly conducts training and credentialing programs related to information, assessment and referral throughout Ontario and North America.
Faed has served as the Chairperson of the Alliance of Information and Referral Systems (AIRS) Standards Committee which developed the most recent edition of the Professional Standards for Information & Referral and Quality Indicators. AIRS is a professional membership association with over 1,000 organizations. Faed is also a past-president of AIRS and conducts regular accreditation site visits to Community Information Centres and 211 agencies throughout North America.
What is being measured and evaluated in an interaction with a client? Who defines what a "good" call is? What are we looking for and examining in the information and referral process? This session will address those questions and more, including:
- What is being measured and counted? (Call Monitoring Forms)
- 10 essential aspects of call handling, steering, and management (How is the interaction being guided?)
- Managing expectations and providing context for referrals
- Considerations and strategies for effective call handling
The intended audience is geared toward Community Resource Specialists and those managing, supervising, and providing feedback.
-
You must log in to register
- Non-Member - $10
- Individual Member - Free!
- Silver Member - Free!
- Gold Member - Free!
- Platinum Member - Free!
- Inform Canada Individual - Free!
- Inform Canada Organization - Free!
- Commercial Associate - Free!
- Free Access - Free!
- More Information